"i have ordered from 24.3,2019 a shoes and still waiting
all this days the message is the same"Your order is still being processed"
no news
I'm sad about my money"
"tReds always welcome me and give such great customer service in store, the Gloucestershire store in particular are absolutely fab and especially the girl who wears the red lipstick! Thanks guys!"
"I ordered some Vans from tReds, they came with free delivery and I got 10% off for registering to the newsletter. The shoes arrived just a couple of days later and they're great! I'll definitely be shopping here again!"
"Ordered some vans for my daughter and they arrived in 2 days and the price was good!"
"I ordered a pair of fabulous red Rubyshoos from TReds and paid for express delivery as my Sons wedding was in a few days.
I was thrilled when they arrived. I put on the first shoe on and I was thrilled but then I tried on the second shoe and this is when the problems started.
I quickly realized that they had sent me 2 LEFT shoes!!! By this time it was 4pm on the Thursday and the Wedding was on the Saturday.
I quickly telephone tReds customer service team to be greeted by a rather apathetic person. I explained the situation and she said that I would need to send back the shoes and then contact them again with the tracking number. I expressed that the Wedding was on Saturday and could they not just start the process now and send me a second pair and I would send back the 2 LEFT shoes tomorrow. No they would not help me out and insisted on a tracking number, I did not have time to waste so I had to get my credit card out and but a second pair so that they could try and get a pair to me asap. The customer service person then said that she would waive the 2nd delivery charge!!!! I could not believe that she had even considered that I should pay a second delivery charge. She showed me no compassion for me considering the once in a lifetime event these shoes were for. I was even prepared to send them photos of the 2 left shoes to show them so they didn't think I was trying to get a 2nd pair. They just kept saying that it was not their policy to send out a replacement pair until they have received a tracking number. They were not prepared to think out of the box.
I contacted tReds to ask about the refund and expressing my disappointment with their service. I had noted on the shoes and be initialed as checked but this obviously had not happened. The apologies and said that they would refund original my delivery charge of £3.50. I inquired about any form of goodwill gesture for all the stress their incompetence had caused and was offered 10% discount I asked if this would be in addition to the delivery charge refund and was told no either or!!! well the delivery charge was £3.50 and 10% discount was £3.49, 1p difference!!
I spoke to the head of IT who was equally unhelpful and then asked for the email address of someone higher up. I was given this but so far no response.
I have always liked my local branch of tReds and have found them extremely helpful but their online is shocking. No compassion or understanding.
"
"prompt delivery and bag in excellent condition"
"I placed an order for an item that was in stock only to see an email several days later to say that it was out of stock. It would then take 3 days for the amount to be refunded. After 5 days the amount was still not back in my paypal account and it took a phone call and email to customer services to get the money back. Is this good customer service? Don't send the item and keep your money."
"Ordered 2 pairs of boots online service fast and efficient as was in store return service as I had to return one pair of boots due to them being too tight around my calf (story of my life!)
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"Very pleased with delivery and purchase"
"Very speedy very impressed :)"
"There was a problem with the delivery of this order, not the fault of Treds, but they sorted it out and had the item delivered very quickly the next day, cannot ask for better service"
"My 1st experience buying from Treds.co.uk was awesome! My boots came the next day! Very happy! "
"Quick delivery, no issues at all"
"Great quick delivery and product exactly as described"
"Nice smooth easy transaction"