"I love the quality of my ring. Jay was very helpful and the price was amazing. "
"Love their jewelry and the helpful sales reps! Even with a pandemic going on the team has been crushing it!"
"i’ve been looking for a particular item for years and finally I ran into TRAX NYC at first I was skeptical however after speaking to the staff they gave me their personal phone number and gave me a discount on the prices worked out everything with me and even provided me with 2-day free shipping all I have to say is that TRAX NYC rocks and their communication and dedication to the customers makes me feel like I truly was a valued customer to them they’ll see my face soon and I can’t wait to purchase more jewelry from them!"
"This was my first ever jewelry purchase and I was pleased to do business with TraxNYC. I have learned a lot from their youtube channel and felt that I could really trust them to deliver a quality product. My chain came out better than I would have thought! The description was spot on to what I received and considering how they were taking orders during the city lockdown, it arrived way sooner than I anticipated. And regarding any concerns about time, they were sure to address it with videos, emails and many updates to their social media. These guys really care about the customer! Looking forward to doing business again."
"i ordered a simple set and it took 2 whole months to receive it. Only free shipping if you rush to fill out your order info. "
"It’s been over a month now and on top of the fact that I haven’t received my chain and pendant, which was not custom, I haven’t even received a tracking number or any explanation on why it’s taking so long. Recently they have stopped answering my calls and emails. The phone number is messed up where it ends the call when I’m in the middle of leaving a message. They won’t even get back to me about canceling my order and refunding me. Terrible experience."
"Custom jewelry is at the peak "
"I bought a Cuban link bracelet today. and the salesman (nathaniel ziefert) was very professional. I recommend anybody to traxnyc A+++++"
"WOW. i had bought a 14k cuban link ring a few years back. i went to sell it today and the man behind the counter said it was gold plated and that it was stamped 10k. things i never thought to look at/for cause i trusted these people. why cardi b and adrien broner came here is beyond me. how bad is business that you guys are scamming me out of a 9.90 gram 14k ring? im definitely pursuing some type of refund or something , anything. if not im just gonna make sure the public knows about things like this. me and 50 family members and friends will drive those review stars to 1"
"ORDER NO.: #4103
I have to state here in an unequivocal term that I am now beginning to suspect foul play here.
I do not want to believe that I have been scammed out of my $200 or so that I had paid to you on or about the 2nd of May 2019, for a wristwatch item, that you have still failed to date to deliver up to me.
Other than the initial email that you had sent to me on the 2nd of May 2019, in which you had acknowledged my order, you have failed to communicate with me thereafter, despite my having sent you 2 separate emails in the course of the time that had elapsed since I made the order.
If you cannot fulfil the order, then kindly refund me my money, or else I will begin my campaign of giving all manner of negative reviews about yourselves to my family, friends, associates, business associates, and the entire Social Media Community; as I simultaneously initiate a litigation process against you.
And, yes, I will do this even over an amount as meaningless as $200, because it is a matter of principle.
I will NOT BE MUGGED OFF and then I am expected to go away quietly as if the nefarious and thieving act did not happen.
I cannot and I will not do that.
Sort out this despicable and show of shame immediately.
Christopher J O.
"
"Terrible customer service. Ordered earrings years ago, said they were not on stock albeit being listed. I never got a refund nor credit as promised. I was unable to keep track of it over the time since I was indisposed with personal matters. I have been a great customer to them, but they are unable to reciprocate the effort. Be careful when buying on the site. Terrible and unable to work with.
google Traxnyc reviews, you'll see."
"My wife decided to get the custom made wedding bands from traxnyc, our friends recommended us this place since we were new to NY. We wanted to get the high quality diamonds and gold, nice setting, reasonable price, and we were not disappointed. Even though it took around 6-7 weeks to get the rings created and delivered, it was definitely worth waiting ! I would recommend traxnyc to everyone who wants to make his/her second half happy."
"I purchased a diamond watch from this company.
It was delivered earlier than expected. Popular brand watch. Preowned, however in a very good condition.
Very satisfied with the customer service. Overall, very positive purchacing experience."
"For our anniversary, I wanted to get my girlfriend something really special. She's an engineer and works with submarines so I thought it would be really sweet to get her a gold necklace with a submarine pendant on it. But it turns out, that's an unusual thing to look for and most gold pendants with submarines on them are quite ugly, actually! I reached out to TraxNYC about my issue, and within a day they had a designer on it. I wanted the pendent and necklace to be simple, beautiful, elegant, gold, weightless, and to look like the logo of a specific sub. Not too simple, right? But the designers at TraxNYC were able to deliver a product that achieved all those requirements. They delivered beyond expectations. They worked with me every step of the way, and were super quick to respond to questions and concerns. I would recommend TraxNYC to any guy looking to give his significant other a beautiful one of a kind piece of jewelry. "
"I had purchased a necklace and pendant from them and was pleased with the customer service and product I decided to contact Paul to do a custom piece for me. The quality of stones and craftsmanship superseded my expectations. And Anna was super helpful throughout the whole process from my initial email up to after I had received the piece. Great customer service and my new go to team."