"I ordered a pair of rubber boots from TSC to be delivered to a local store...the tracking showed the item to be delivered to
the store...never got an email saying it was ready for pickup so I called the store. They claim the package never arrived, although
there was a FEDEX proof of delivery showing AHenderson signed for the package at the Mansfield store!
On top of that, they had the nerve to charge my card. No response from the Tn location from where the package was shipped.
NO more TSC online orders for me!!!"
"Cheap Chinese work boots really you lost me as a customer "
"I bought a kink free garden hose a couple weeks ago and used it 6 times and it did nothing but kink. The green outside casing crackeded in a couple spots and the black underneath is bulging through. More cheap, made in China junk. I bought it with a $10.00 reward and they stole that on that return. What a horrible store. That was my last ever purchase at Tractor Supply."
"I purchased and paid 89 dollars to deliver a kennel panel that costs 150 dollars and was supposed to come with clamps. The package was tossed into my driveway and without the clamps. The store told me they were "a little store" and could not provide me with clamps. They referred me to their online folks, who promptly referred me to the manufacturer, who told me they won't have the clamps in stock for 3 months?? You just don't know who you are really dealing with until you have an issue and then it all comes out. I will order the clamps from Amazon and never again do business with these clowns!!"
"I placed an order on line. While my credit card was charged “pending processing”, the order was not processed after almost one month. The items ordered were available in my local tsc store…but NOT available to me as apparently an on line order has little to do with the physical store. TSC on line provides no order cancellation mechanism. I tried their customer service phone line, only to receive a recorded message on “how much they value customers” and promoting their club. Finally I found (not easy!) their web site’s customer service form, and requested my order be canceled…which they finally did after several days. While I will continue to shop in TSC stores, I will never attempt an on line order again. Oh, one last comment…theTSC website is poor at best."
"I like tractor supply. I tried their website. They over charged me. They didn't send the item. Repeated emails got no response. The phone just plays a message with faqs on it. I feel like they have zero customer service. I have to actually file a fraud complaint with my bank now just to get my money back. Just shop in store. Yeah, it's sad they have gone to 100% Chinese products. So has about everyone else. I still like the store. Unless you get a rude cashier. Seems like their employees are pretty disgruntled these days. "
"I am now concerned about the quality of goods at Tractor Supply. In June I purchased half a dozen assorted Stainless hose clamps to use on my boat. This is a saltwater environment and problem likely would exist for dirty brackish water.
Even though the clamps were labeled Stainless, only the band was stainless. The screw and closure was Ferrous. This would fail easily over a short time.
Curious if this was just a bad vendor purchase by the Tractor Supply category buyer, I checked again here in late November. Again half of the Stainless hose clamp sizes were partly Ferrous. Either the buyer is incompetent or Tractor Supply is trying to pull a fast one on customers.
I am now very leery of shopping at ANY Tractor Supply. "
"What are two separate pairs of GrooVe joint pliers from two different manufacturers Tractor Supply took my order sent me confirmation no big deal next day cancel one piece day after that canceled the next piece but yet both products are still available online both of them still show availability at some stores in the distant vicinity but yet just cancel the order here we are when businesses are struggling to survive Tractor Supply just kicks their customers to the curb no explanation no offer of substitution no offer of rain check no nothing order canceled might as well just to put it customer canceled this one will no longer attempt to shop at Tractor Supply a company of lost leaders and false advertising"
"Ordered a lawn tractor which stated to be shipped in 3 days. Provided a credit card/paypal to them as a form of payment, payment status was on hold pending shipment.....Long Story short, danced around on delivery dates, mower never shipped due to shortages/lack of availability/backordered. I eventually cancelled order with CS rep. 24 hrs later bank account debited full amount with order status of shipped ? For a mower which doesn't exist ?"
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I ordered Sapphire Olive Eggers through Tractor Supply from Hoover's. They sent me the wrong chicks and I immediately notified Tractor Supply customer service about the error. The chicks that came were golden and brown. I asked for a price adjustment to reflect the chicks they actually sent. I believe they sent regular Olive Eggers. Within 24 hours Tractor Supply responded with an email stating that it wasn't their decision that it is Hoover's decision and also asked that I send pictures of the chicks so that they could better explain my complaint to the hatchery. I did and received no response so I sent another email with photos explaining the problem again and made the request for reimbursement of the price difference between breeds. Tractor Supply never responded so I left a one star review explaining the situation. They rejected my review saying it went against their standards. Though these are not the breed of chicken I wanted, I don't have a problem with keeping them and I don't think it's unreasonable for me to ask for the price of the chickens I received. I don't recommend Hoover's for sending the wrong birds and definitely don't through Tractor Supply as they didn't handle their part of the transaction and don't allow honest reviews to be posted on their site.
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"I ordered a Toro Timekeeper mower from TSC. My first experience and wow are they terrible. The mower arrived damaged because they failed to package it properly after assembly. The mower was dented, the decals ripper from rubbing against the metal pallet braces, and the seat was ripped. In addition, the grips on the zero-turn arms were slashed. This after spending more than $3K on the mower. The promised special interest rate on the financing was never applied. Their loyalty program Neighbors Club never reflected my large purchase meaning I had no points applied. I contacted customer service by phone a half dozen times (long hold times and all). Then I switched to email. My first customer service inquiry on this was May 20,2021. Still, no Neighbor's Club points. TSC is a disaster!"
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Always great service ~ Kay is a gem.
3/31/21 This is an up date from the one line 4 star review we posted 2 yrs ago. Today it was realized conclusively that we bought (this time 2 yrs ago) 4 chickens from tractor supply in Harvard, Illinois that have drop egg syndrome. EDS76. There is no cure. So, these birds - 2 comets (red) 1 brahma and one concord brought this disease to all of our birds. A few days ago I bought 2 ducklings - before we had conformation of this problem. They will have to be given away. They are not yet mixed in with our other birds so - not infected yet. This is a disgusting, frustrating and HEARTBREAKING situation. All my birds have this now. We couldn't figure out why we were getting shell-less eggs and much fewer eggs which started this time last year, it does take some time to cycle through the flock. All summer last year, fewer eggs, smaller eggs and soft shell eggs. Also eggs which if they had a shell it was so fragile you can hardly pick it up with out it breaking and eggs that were fragile with a sandy coating. We tried everything - premium feed, adding calcium, worming. Still continuing problems which got down to 13 birds sometimes 1 egg a day with an extremely fragile shell. Until I got the egg which is pictured with the long tail and again a soft shell- sometimes called a rubber egg. Finally we had this egg which shows conclusively what the problem is. I feel relieved but also crushed with disappointment. Not curable. I will be feeding 13 birds until death with no eggs and can't get any others because they will get infected. Last summer we bought 10 specialty pomeranian geese. They came all the way from New Mexico. We were going to use them for breeding. Not sure yet about them yet. We have been feeding all the birds human grade probiotic which is helping.. It is absolutely heartbreaking. Tractor Supply - NEVER AGAIN . I am editing this - Tractor Supply has been given an opportunity to step up and face this horrid situation. As of yet, I have not heard back from the regional manager. Mason(corporate) was very good but the situation has not been addressed as yet. I urge any of you who are reading this NOT TO BUY Livestock from TS.
If I could post egg photos I would. The birds with EDS 76 lay rubber eggs/no shell. Tractor Supply- district manager, I believe her name was Amy, never contacted me back. Even though she said she would get to the bottom of where the hatchery was that they bought the sick birds from. They don't care. Face it. They call themselves your good neighbor - join the neighbor club. No, that is a marketing ploy. This company is horrible. You can see photos of what happens to the eggs of EDS76 birds on my Google review of this company. Worse than horrible. "
"I am shocked and appalled by what I witnessed today. I wen to the tractor supply in Dunkirk and I saw this. This is a dead baby chicken being trampled by other babies. Now you can tell that this baby did not just die like that store tried to convince me of. The baby was completely flat and dried up and it smelled horrible. And all the other baby chicks vents were all crusted up with ****. Anyone who has raised chickens knows that this is not a good sign. They are sick. They looked miserable in these new containers they are keeping them in. I am so done with this store. I refuse to be a customer no further and I also reported this to the Chautauqua county health department. I am going to be like a pit bull on this store until they get fined and some justice gets served for this utter disregard for a living thing. It is animal cruelty am neglect and their reaction to my reaction gave me such pause they don’t think there is anything wrong with this??? Really ??? Well we shall see about that. I am closing out my credit with them and I refuse to purchase not one more thing from this store. And I buy a lot of peanuts and bird seed and other supplies believe me. I am taking my business elsewhere after this. I also have photos of what I witnessed that are dated and time stamped so they cant try and lie about this situation either because one of the store associates tried to say it was not true as the damn dead baby chick is laying there and a heavy odor of a dead animal was in the air. I am just putting this out there so that it is known what kind of place this is and for some damn justice for the animals. Tractor supply, you just lost a few good loyal customers you should all be ashamed of yourselves for such mistreatment of living things. Shame on you people.
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"It took forever to place the order - it takes minutes for every page to load. When done, got an email "thank you blah blah blah". A few minutes later, got another email "Your order have been cancelled" with no explanations.
Called them, pushed endless buttons just to be told that the item is not available... "
"i order 3 items coasted $50.00 2/9/2021 the item should bend here the 2/17 /2021for pick up but item did not get here in jamestown tn now it the 2/18/2021 the items is in little rock ar i going to cancel the order to day there shipping **** i never order from them again if i could give 0 stars i would"