"I PLACED AN ORDER TO PICK UP AND I HAVE NOT RECEIVED ANY NOTIFICATION, ONE TRIED TO TALK TO YOU AND THEY PASSED IT FROM PHONE TO PHONE"
"Chris Jimenez really helped me get a car at a comfortable price for me after mine was stolen. It means a lot that he worked with us for so long and made me feel very excited about the car. Thank you! "
"They found the parts I needed and held them for me to pick up at a later date when I returned to the Orlando area"
"The Parts Salesman, Will, was absolutely what to expect when trying to find genuine parts for my car. Offered to search for more for me while I was on the lin. Shocked is the only description I can find. Thank you so much Toyota of Orlando"
"Once the order is placed, you are never able to get a hold of anyone in parts and the email associated says unable to deliver. Worse customer service in the universe."
"the truth is bad customer service and attention"
"After receiving an email that my part was ready to be picked up I went in to get it. After waiting several minutes while it was looked for I was told they didn’t have it. I was then told it would be delivered to my house in two days. When it didn’t come I was then told it would be sent overnight night by UPS. The next morning I got an email from UPS saying they did not receive my package from Toyota of Orlando and I would get a delivery date once they did. After finally getting to speak to a manager at Toyota of Orlando I had to go pick up the part that I been told multiple times would be delivered. The bag the part was in had someone else’s name on it that had been crossed through with a Sharpie. Did they not have my order and just gave me someone else’s since I kept calling I certainly feel that’s what happened. I do know that after this experience I will certainly not be getting my next car from Toyota of Orlando and, after years of owning multiple Toyota vehicles, my next car will not be a Toyota! Epic failure on your part Toyota of Orlando!!"
"It was good, and came out cheaper then expected."
"Sales specialist Gonzalo helped me get 2 brand new cars in one day . He is very friendly and knowledgeable. He delivered excellent customer service "
"Found part which was easy. However shipping was extremely high for a local delivery 20 miles away. "
"Even though they couldn't help me with a part I needed immediately, these folks at the parts department were the nicest automotive reps I've been in contact with in a long time. Very thorough, going above the standard as far as I'm concerned, and respectful. "