"I worked with Carl Chestnut to purchase my 2024 Prius. He is an outstanding sales person and he was extremely easy to work with regarding the sale process. I would highly recommend him."
"Finding parts by nomenclature or description is always a longshot. Many parts have a details page that often includes an expanded assembly drawing. Is there any indication on these drawings as to which part is currently in question? No, never is a part currently being viewed get highlighted within its respective assembly drawing. The only method to confirm I've found the correct part I need is by copying and pasting the part number into Google.com and searching it. It's seriously a big pain in the @$$.
After painstakingly putting my order together, I get stuck in check-out process because the webpage would not add my credit card and advance to the next and final step in the ordering process. This was a very stressful experience as I was trying to submit an order before the promotion for Cyber Monday stopped at midnight, which was less than 90 minutes away.
I thought "maybe a cookie issue" but I played with all the privacy and security settings of my browser. No solution was found. I tried with mobile and PC browsers, both behaved equally glitched. Ready to give up, I typed my card number, expiration, and CCV. Next, clicked on shipping method to change from pickup to ship-to-home. The page began to refresh and I expected my card info to reset once again. But It worked, it finally saved my card info. I changed my shipping back over to pickup from dealership and I was finally able to complete my order.
As gathered, that was end-of-day on Monday. I did not receive a sales invoice from the dealership until two days later on Wednesday. I log in to the dealer website to check my order status. I find that it's on hold. I send out a quick email to the dealer that is simple, polite, clear and concise. It's now Saturday and I've still not gotten an answer. I'm nearing the point of canceling everything."
"*I ordered TRD Wheels, Lug nuts & TRD skid plate for my 2022 4Runner I purchased new at Gladstone Toyota. I spoke with Samson in the parts department, he was super helpful, especially with the wheels purchase, he assisted me with the correct choice which included center caps, my original order didn't include these. *Big thanks to the parts department staff!!!!"
"Called the parts department, and they verified a part I needed was in stock. Order3d it online, and it was shipped straight to my house. Very fast shipping."
"Fast shipping for OEM parts"
"The dealership was very easy to work with. I knew what I wanted and they had the best price. I had shopped for about 4 mos before purchasing. Ultimately I went with Gladstone Toyota for the price and value, however their customer service was exceptional as well. From the salesperson Leo to the finance manager. I would definitely recommend them to anyone looking for a new car."
"I ordered two filters online. Gladstone Toyota got them together, let me know, I went in and picked them up."
"Timely product notifications and tracking"
"Ordered exact fit parts. Took two days. Pick up was fast and efficient."
"Good option order parts online, very easy and quick. Thanks."
"As a former Sales Manager and Operations Director... I always appreciate professional customer when I see and experience it... and Samson was super helpful. Thanks again for all y'all do!"
"Great as always never have had any issues"
"Ordered accessories and they were ready within a few hours"
"The parts staff was willing to answer an additional question I had about a different purchased part that helped me to get it installed. Wish I had gotten his name: he was very helpful "
"My overall experience was great with the Parts Department (Especially, Samson)! "