"Great experience - no long waits - polite staff."

"Accurate and good source of OEM part"

"easy look up andn order process"

"Toyota OEM parts at a discount"

"Very easy and clear to navigate the website. Had good prices."

"Don’t know…I just ordered!"

"Somehow, I fell it is difficult to move around the website"

"The site made it relatively easy to find the parts I needed, once I knew what to call them. Price is okay given they are only available from Toyota. On the checkout side......
When I put in the VIN to confirm fitment, I got a "check with us to make sure." No matter what I put in (part), I got that message, which makes me think that it's a get out of jail free card for Toyota and nothing else. Instead, the tool should direct the customer to the other choices for that VIN (Toyota HAS ALL THAT INFORMATION!). The current outcome is that either Toyota is blameless if the customer continues, or tech support is inundated with calls. Lose the Finance department garb and re-embrace Ōno Taiichi's teachings.....
Other than that irritation, the transaction was fine."

"I was unable to order carpet mats in the correct color for my 2009 Avalon. Santa Maria walked me through ordering them on line and helped me to get my shipping. Win Win Thank you Toyota"

"Finally I've bought them."

"The parts department was a pleasure to work with and the price was very competive."

"Easy Navigation. Fair prices. "

"OEM parts, same or better price than other places online"

"I got the right product, discounted price & free shipping"

"It was very easi to find the part i need with out confusion and the way to pay and addrss to delivered thank im waiting to receveid my part "