"Ordering online saves you money. You can't beat factory parts, they fit right and work perfectly."
"Great experience ordering parts online with great pricing!"
"I have bought three vehicles from this dealership in the last four months and there’s a reason for that. Excellent customer service, friendly sales and staff. The service department as well"
"I ordered a tailight online but it was the wrong color. When I went in to exchange it I was told the correct one would be $100 more. They could not give me a reasonable answer why so I reordered it online again and it was cheaper than the first one! Why does parts dept. make something so simple, difficult? "
"I have a year-old battery and will be checking to see if they can swap my purchase for a current year battery. I pay for new and not for an old item that fits my car. My car may be old but the parts should be at its best. Nonmechanical items are okay from any year as long as it is unopened and all moving parts or electrical should be new. I came to the dealership for new and not for last year, whatever is available, old items that I can get elsewhere. I had a bad day with the Lancaster branch. They had technical issues with the phones. I was on hold or limbo for over an hour and did not hang up the phone to show it to the manager who took care of it by calling staff and IT. The disappointing part was that the department that I called (Parts) did not apologize at any time. The cashier, manager, and service staff did. Other than getting a year-old battery and trying to get a department to apologize for the phone experience, I was helped and informed everything on the purchase information regarding the battery."
"Was great to order on line, but finally stopped in today because after 2 days order had not been processed yet. Fortunately part was in stock and 5 minutes later walked out with what I needed "
"Failed to mention that they can't or won't ship bed mats and that the website still let me place an order for over $150. Waste of time and still waiting on a refund."
"I'm very happy. Omar and Richard did an amazing job getting me my vehicle. Excellent team and the manager was very attentive. I would buy another vehicle from them. "
"I was told by management that they refuse to ship the truck mat and that mats are unshippable. Went through Toyota of Topeka and they shipped out the truck mat same day! "
"Super fast time to get my hands on the parts"
"They had the parts quick, I'll be back!"
"Very professional and efficient definitely I will be came back for another service in my vehicle. "
"I was able to order the parts I needed through the online app and have them filled same day. The gentleman I dealt with was helpful and polite."
"Anytime I have had any interaction with your parts department. I was treated very professionally. I also get the feeling, they genuinely want to help me get my parts. Not just the parts, but the right parts. Please note, The space given to your parts personal is very limited. I get the feeling like, let's just put them there. There in the corner. "
"Test drove and walked out with keys in a couple hours time "