"Awesome prices and fast shipping. Excellent rating for you. Outstanding quality of parts!!"
"I emailed ahead of time to verify the availability of some parts I needed quickly.
I didn't get a quick response, so I called in & was told they are in stock and available.
...Then I received an email saying they were available and in stock.
So I felt pretty good that the parts were in stock & available.
... BUT after my order processed for a few days, I received an email saying the parts were not available, but an alternative part was available for $90 more.
I called in and the agent was unapologetic about it, and just restated what is in the email.
So I cancelled the order and now am having to scurry to find something else because I will NOT do business with people that pull this kind of scam.
What is the point of having us verify availability if it doesn't mean anything?
Extra $90?!
You just lost my business.
"
"The items I ordered came on time and were well packaged. Great prices too!"
"excellent service and product as requested"
"Súper fácil rápido de usar nada de complicaciones "
"After spending a great deal of time trying to work out the shipment of an incorrect product, weeks of back and forth via their very cumbersome communication and RMA system - you can't respond to emails, images can only be sent as attachments, unless you send them as a PDF when asked, and then they aren't acceptable again, no threads, no context, no value whatsoever - I finally gave up trying to explain to this company how to deliver on your brand promise and create a lasting customer relationship.
First, their VIN matching system simply doesn't work. I put my VIN in, got the response that the product fit my vehicle and ordered the parts. The parts arrived and didn't fit. This is when the spin cycle began. Back and forth, send the images, send them this way, send them that way, send the invoice, send the packing slip, until finally an RMA was issued. The RMA charged me for shipping and restocking. I replied by pointing them to the images - that I had sent many, many times - of their site telling me that the product I ordered matched my VIN. They said no VIN was used in my order. I sent them the screen shots again, gave them my VIN number, told them to try and it and see if the parts would show up. Then they sent me another RMA. They insisted I had to pay for shipping and that my restocking fee would be subject to the packaging not being opened. I asked them how it would be possible for me to check to see if the part fit without opening the packaging...silence. Did I mention that it said it would fit because I used my VIN?
I suggested they post on their site that "Even when our VIN matching system tells you that this product matches your vehicle, you must determine that the part we send fits your vehicle without opening the packaging or we'll charge you to return it" and see how many orders they get. In the end, I tried to work this out, and in fairness, some of the people I managed to get on the phone were very nice, but this company needs to decide if repeat business matters or is it enough to just grind down first time - and only time - buyers until they simply give up.
All this over about $30.
And I am still perversely amused by the image of me trying to test the fit of a radio button to my Highlander's audio system while the button is inside a thick plastic parts bag. "
“We apologize for the inconvenience you experienced with our VIN to product matching and communication process. We strive to provide accurate and efficient service to all our customers, and it is clear that we fell short in this instance. Your feedback is valuable to us, and we will use it to improve our systems and better serve our customers in the future. If you have any further concerns or feedback, please do not hesitate to reach out to us.”
"Easy quick and simple. the Way it should be all the time. thank you my experience was quite pleasant..."
"excellent selection at great prices"
"Days after placing an order for an advertised part the order was cancelled because the part was not available "
“Dear customer, We apologize for any inconvenience you may have endured. Customer satisfaction is our #1 goal. The online catalog does not reflect the availability of parts and accessories. Due to monthly manufacturer updates, they will occasionally discontinue or supersede a part number, thus price and availability can be affected. In such cases, customers will be notified via email. Thanks for your patience and understanding. We greatly appreciate your business”
"my part was har to find and the dealer was too pricey. Not only did they have my rare part but it was a lot less. "
"I paid less than half price for a rear brake backing plate, shipping was fast, received the part 3 days sooner than expected."
"Great customer service and fast shipping!!"
"Had everything I needed, fast shipping "
"The title says all that needs to be said. "
"Very happy with the reflector, delivered quickly and is an exact replacement part. Had to remove the rear wheel trim and rear bumper to replace. Have some 1/4 inch push pins on hand as they seem to break easily; had to replace 4 on the wheel well trim…. Better yet, don’t run into the trailer tongue and break it in the first place - will save you a lot of time."
"The parts showed up on time and fit perfectly. Thank you!
Stann from
Spokane Wa. "
A rep from ToyotaPartsDeal.com, OrderSupport, has responded:
“We sincerely apologize for the experience you had with your recent order. We understand the frustration of expecting parts to be available and then being informed otherwise after the order was processed. Although we try our best to maintain an error-free website, a small number of the parts on our catalog may be mispriced. If the correct price is lower than the listed price, we will charge you the lower amount and ship out the order. If the part's correct price is higher than our listed price, we will inform you first to see whether the order should be proceed or canceled. Your feedback is valuable to us.”