"I ordered two replacement watch bands for an Invicta. They arrived in just a few days. Just like advertised. However I ordered the wrong size. I called to inform them of my situation and about returning items. I spoke to a gentleman whose name I can not remember. He was very courteous and helpful By the time I finished the conversation, I had already received three emails with information and procedures on returns. Very helpful and informative service. I returned my package on Friday from Texas. By Monday it was delivered in New York. Today Tuesday I recieved my refund. I strongly recommend this company and will do business again with this company. Thanks to the man at customer service Dept. Thanks again."
"great service, fats shipping, easy transaction! keep up the good work"
"Ordered a Citizen Eco-Drive BU0011-63Zwatch from them. After a week it stopped working. I sent it back at my own expense. They argued with me about it not working. Refused to replace it or refund. I've been waiting months for them to ship the watch that doesn't work back to me so I can send it to Citizen to be repaired. "
"My order was placed and once processed I was notified through email how to track my order...delivery came on time before deadline...the package label didn't give off any clues in case you have snoppers all up in your business...your watch will come with an authentic designer tin canister...the quality of the watch is perfect...I got the silicone band...it's lightweight and casual enough for any day wear...I'm 100% satisfied and recommended your monies worth....this company has top brand names for the fraction of the cost...definitely within any buget and will definitely order from again"
"Easy to work with & receive item quickly."
"Brought a Hugo Boss watch from this site and was very pleased with the price and customer service."
"I ordered a Hugo Boss watch from them in the beginning of February. The item stated "ships in 3-4 weeks". I emailed them after four weeks of not getting a shipping notification. They got back to me right after looking into the matter and apologetically stated that it was longer available from their supplier. They gave me the option of a refund or exchange. I exchanged it for another Hugo Boss watch and received it in just a couple of days. Even though it wasn't my first choice, this watch looks awesome!"
"I bought a watch with a great discount even greater than the retailer, overall really satisfied with the service, the watch, the shipping and all. "
"I bought 2 watched from the company AND I wore one because I had many watched. I decided to wear the other watch and found that it was not working. I sent email and they asked me to change the battery which I did and I was told that the engine is malfunction and I told the company and they told me to send it pack. I have to pay shipping and insurance which cost more than the price they give me to fix it. I sent email to this company and they just felt that they had sold the product and it is my problems. The watch cost me $150"
"Happy with the purchase!
Initially was unsure what the experience would be since it is the first time I ever ordered from this company. After reading many feedback (both positives and negatives) took a leap of faith and the outcome has been great!
Shipment on time, service was great (responded to my inquiry about the watch on a timely basis), best of all (reason I bought from this outfit) was price was $100 less than any other places for the same watch.
Would highly recommend them."
""Purchased a G-shock watch from them. It was shipped and delivered on time (took 2 days) and verry happy with the watch. Their customer service is great. I do recommend them.""
"The product was delivered in the stipulated time and good conditions"
"Package was late a day or two but it was not their fault. It was the post office's mailman mistake. But they were very helpful in process of helping me locate the package!"
"Purchased a Michael Kors watch from them. It was shipped and delivered on time (took 2 days and the shipping came out free). Very happy with the watch. I don't know about their customer service since I never had to use it. I do recommend them."
"I bought an atomic watch and I changed my mind when I read that it was not sure that I will be able to use the atomic feature in my area. They agreed to cancel my order and I chose another one. They shipped the watch very fast and it was very well packaged. I'm very satisfied with this purchase and I will certainly buy from NYWatchStore when I will be ready to add other watches to my collection.
I bought an atomic watch and I have changed my mind when I read that it was not sure that I would be able to use the atomic function in my area. They agreed to cancel my order and I chose another watch. They shipped the watch quickly and it was very well packaged. I am very pleased with my shopping experience and I will definitely buy from NYWatchStore again when I'll be ready to add more watches to my collection."
A rep from Top One International Cor, nywatchstore, has responded:
“The watch was purchased September 19, 2017 and returned back to us on May of 2018 ( 8 months Later Not One Week ). It was a solar power watch that simply needed to be charged and was working perfectly fine after we charged it.
However just to be on the safe side, the watch was sent to the authorized repair center who also confirmed that there is absolutely nothing wrong with the watch and has kept the correct time for the few weeks that was in their possession. But the customer insisted on sending the watch again to the repair center for second opinion. Same results!
The watch was finally sent back to the customer however the package was returned back to us because recipient was available to accept the package. It was finally shipped the second time as requested by the customer with no signature required at delivery.
We have gone above and beyond what was required for this customer! We strongly believe that this was not about a defective watch, this was about making an excuse to get a refund or another watch after five months.
”