"I ordered an angle grinder and called in to verify shipping method. They told me it would be shipped ups ground to a street address, so I gave them the appropriate address. I also wrote instructions in the notes (per their instructions) that if for any reason the shipping method would go to the post office it would need to be addressed to p.o box as our post office dose not deliver to street addresses. What happened? They sent it sure post to the post office. It was sent back and they refused to send another or refund in till it made it back. They acknowledged their mistake and still would do nothing to help me. I’ve opted for a refund and purchased from another company. I still have not always got my refund though. Don’t waste your time on this company, they can’t even follow their own instructions. "
"I read bad reviews on here before I ordered my ardex details spray. But all i can say is ive received my items the day i was told i would receive them so im happy with my purchase. I recommend this place for cheap items"
"Absolutely 100% the worst company I’ve ever bought off. Please for the love of god don’t order from them. I had a next day air to a customer, which they had 6 hrs to get out that day. They “forgot”. How does a company “forget”. I call the next day after agreeing to have them ship it that day. THEY DONT DO IT AGAIN!!! You can’t make this stuff up. Literally the worst possible company online don’t use!
Also if you call in and click on the automated option of tracking it takes you to the same person every time, Rob, he can’t do a damn thing but send you to customer service. Which doesn’t ever answer and will automatically send you to voicemail!!
Terrible! "
"Horrible online experience. Ordered a Proto 27" Tool Tower. It arrived with a giant dent on the side. Tools-Plus sent me a replacement. It also arrived damaged, this time with both corners dented! To make matter worse, their freight company "no showed" on several pickup appointments, completely wasting my time. After all this, the company decided to offer a 10% discount to keep the damaged tool tower. I regret dealing with this business."
"I just ordered a chuck for my lathe two days ago. Went online to see if it shipped when I got a knock on door. Tools are here!And company quickly responded through messenger when I had questions. Will be using in the future."
"I didn't have a good experience. After placing an order and not receiving it over a week and a half, I contacted the retailer and received a response that they had a computer issue and would send out my order. After waiting over another week, I still had not received anything. The retailer did not respond to any of my subsequent e-mails regarding my order."
"I ordered a couple of items from toolsplus online. When I placed the order I was not informed that they did not have my items in stock. Three weeks later I have to call and see what the hold up is and they inform they that the have yet to complete my order. They could not give me a definitive timeline on getting my order. If I wanted a refund that I would have to email them and request for my money back on an order that I have not received. I will not order from them if they are going to treat me like a second class customer!"
"I bought a tool from this company it was on April 1st on a Saturday according to eBay they had many in stock.. I however did not use eBay for the purchase... I use PayPal and their website.. I ordered this order before they were sold out on eBay... they gave this product to eBay customers that made the purchase after I did and put me on back order on a product... they will not be able to get because Milwaukee said it's discontinued... They said they have contacted their rep and they have Kick the Can down the road... They said they would refund the money if I want it. I want the product.. If I had ordered the product through eBay.. They would have had sent me the product.. Because I did not they rated me as a second-rate customer and put me to the back of the line... Now I probably won't even get the product that I paid for... Thanks for the outstanding customer service!!! This is all a true story but I decided to change the rating I give this company... Because they left the charge as a pre-authorization never taking the money completely off my card... So when I ran across another deal. I was able to cancel my order and they refunded my money immediately... No wait time as like I said it was only a pre-authorization they never took the money off the card... So the company has this as their company policy so you get your refund as fast as possible... I was able to purchase the product that I wanted without missing out on it again... Because of this policy... Thank you for fast refund..."
"I'm a first time customer with tools plus. I ordered the bosch ROS. Let me tell you it is awesome. Item came before date first given when I ordered it. I am new to tools and let me tell you it is awesome and VERY EASY to use. Everything was coming off so easily. The dust collector is amazing. Very easy to remove and clean. Thank you tools plus! You can not go wrong with this tool. I did just receive it today but trust me when I say I have boards galore to sand and I sanded one small and one big one. Husband came home and was impressed. It took off the wallpaper and paint on boards. The wood looks like it is new and I didn't clean the wood first. I know I'm suppose to but wanted to put it to test and it was sample boards. I wanted to make sure I used it right and could use it since this is the first time I use a sander. A lot of people are scared of the rotating orbital circular motion due to some leaving swirl marks. Let me tell you NO swirls on my boards and I never used a sander before. LOVE, LOVE, LOVE IT! Thank you tools plus for the awesome price on an AMAZING tool. If your unsure of sander look up reviews and do your research like I did. You will not be disappointed. I was sceptical ordering from tools plus cause there are more negative than positive results. I figured I would bite the bullet and try for myself with such an awesome price. So far I'm not disappointed. If something should happen to tool and have to go through that will give another review on that process. So far this customer is very satisfied."
"received a BROKEN VISE. sent it back after DAYS of going back and forth with company. meanwhile, the job i had planed to do with tool is left undone. still have not received a refund over a month later. i know this "company" has MOSTLY good reviews/prices, but i will NEVER buy from them again. they are a complete nightmare to deal with. beware. "
"Love, love, LOVE this store! I'm lucky enough to live close enough to the retail outlet so I can go in and lay hands on the merchandise in person. But I have also ordered online multiple times for random things here and there that I wasn't in a rush for. Prices are unbeatable, customer service is always top notch. Ignore any negative reviews, these guys are top notch and there's a reason they've been around since before I was born."
"Very impressed with Tools Plus. I had to buy my father a Milwaukee tool kit last year and ship it to him. He lives in Maryland and I live in Connecticut. I ordered that night and the next day it shipped. I even forgot to add something to the order and when I called they quickly took care of it. My father loves his hammer drill and impact kit. Ordering from Tools Plus was a huge relief after my recent experience with another online power retailer."
"What a terrible company to try and do business with. I placed an order and the tools I ordered never showed up. When I contacted Tools-Plus directly they were very disrespectful and refused a refund. I opened a dispute with paypal (and won) in order to get a refund. Thank goodness for paypal and shame on Tool-Plus!"
"About 5 months ago I purchased a 7/8" SDS+ drill bit from toolsplus. Due to delays, then changes in the project I never used the drill bit. So I called them a couple weeks ago and asked for a refund if I returned it. They asked for some pix to verify I hadn't used it, then approved the return. I received a check in the mail for the purchase price minus shipping.
Top notch customer support and I will recommend them to my friends."
"I recently purchased a Powermatic lamp kit for my Powermatic lathe. The purchase was made in mid-November as a Christmas present and so the boxes were not opened until Christmas, almost a month later. At that time, i was discovered that one of the two lamps that comprise the kit was missing. An email to customer service got an immediate reply and the situation was quickly and fully resolved. Such excellent customer service seems to be getting more the exception these days. I will be a Tools-Plus customer from here on."