"usually purchase this particular item from another company and found TOOLSid had the same battery for less expense. I was skeptical, but took a chance and ordered 1, and was surprised at how quickly it arrived during this pandemic and that it was the type of battery I needed for my lawn mower. So, the price was right and the item was right. I recommend this website for online purchasing."

"Very good experience with this products"

"Placed an order for a specific item that I haven't been able to find in stores lately and kept receiving emails that it was taking a bit longer for it to ship out, not a big deal. But then got an email that the item I ordered is actually backordered for another month and if I wanted to I could either wait or get a refund. I asked for a refund and it's been a week and a half with no email that that was processed and still have not received my money back. I sent an email and got back a vague reply that didn't answer my question. At least they reply back to email quickly. "

"Came very quickly, looked at many different places and just couldn't beat the price, great quality and came in a very nice hard case"

"The website works well and I got exactly what I ordered."

"IT WAS A GREAT EXPERIENCE. THEY HAD WHAT WE NEEDED AT A GREAT PRICE AND SHIPPED IT OUT FAST. WHAT ELSE CAN YOU ASK FOR?"

"The original order experience was great plus reading mostly positive reviews served to create a misleading trustworthy situation.
The part was a Cummins/Onan generator PCB. This part arrived with the main board mounted connector broken but the packaging was perfectly intact. This part was ordered late on Friday for overnight shipment on Monday and arrival by Tuesday morning. Total amount of order including shipping close to $600.
Contacted Customer Service by phone as the "easy returns" link is a joke! The CSR said that the carrier would pick up the part in 3-5 business days and determine if the part was damaged in transport. Following this ToolsID would make a determination about refunding my money. No RMA was provided and ZERO information in writing given, even though I stated this was not a shipping damage issue. Of course then I had to be put on hold for several minutes and then told the same thing as before. Today I received an email stating that someone would be picking up the part in 3-5 days. No mention of a refund or a RMA! If they think I am just going to hand this item to anyone without any paperwork they are sorely mistaken.
I have contacted the offices of Ms. Ashley Moody, Florida's Attorney General, with this information as well as my Credit Card company as this entire transaction seems fraudulent to me. Makes me wonder how 90% of these reviews can be positive? I would have given them ZERO stars but the original CSR was really outstanding. Too bad the rest of the company isn't up to par!"

"Part ordered was shipped in correct box and manual, but the part inside was wrong. Returning part has been less than satisfactory. First, "click here for easy return" just to have me create an account. I don't need or want an account, which is why I chose "guest" to purchase. Then its "tell us why you need to return" then its "send us a pic" then its "currently working on your return authorization. Please allow us additional 24-48 business hours to generate this paperwork. As soon as it is available it will be sent to you via email. Please allow 2-3 additional business days to receive your return information."

Nothing easy about it. Keep your coupon. Then again, create another dang account just to post a complaint? Garbage. Enjoy spamming my trash yahoo email account. "

"Ordered my tool on a Friday and it was here Monday."

"100% these screwdrivers are better constructed than the ones from PCH"

"great all round experience. great products well packaged... will buy from them again."

"I wanted to purchase a finish nailer that was out of stock at all other retailers. ToolsID was the only website with the tool in stock. They easily priced match the listing and shipped the item promptly. No delay to my bathroom rehab thanks to ToolsID."

"Unbelievable to have the N95 available. "

"I ordered tool boxes that were never shipped. Calling your customer service is a joke. People answer the phone are absolutely clueless.

After waiting over a month for my order, and calling every other day. Finally I was told that I need to pay an extra 375 dollars for shipping, when the product was sold to me with free shipping.

Worst company I have ever dealt with. "

"We are a small race team and need to ship motors for rebuild. We used to use pallets and straps but heard about these sturdy engine crates. We are preparing to ship the first motor next week."