"Ordered a part I needed. Showed up earlier than tracking info stated. Exactly what was described. Couldn't be happier, would definitely order from Tool Planet again! "

"I'm a project manager for a commercial builder. We specialize in large apartment and condo projects. Tool Planet is our go to place for tools and replacement parts. Their prices are unbeatable. We can find everything we need in one place, including specialty blades and hard to find parts. And, if I’m unsure about sizes or need more information about a product, Pam is extremely helpful and friendly. We also like supporting a family owned business, based here in the US. Highly recommend."

"I got tripped up in the order process with Paypal. Pam answered on the second ring and helpfully straightened out the whole thing in a flash. Its my first dealing with Tool Planet but that is customer service in my book."

"Terrible customer service. Had to file a dispute with paypal to get a refund for a tool they sent that was not what I ordered. They also go under the name of Stillbay so beware."

"I ordered a 5 tine pitch fork from toolplanet.com on August 21, 2012. I immediately received a confirmation email stating that the item will be shipped the next business day.

After waiting two weeks without receiving the item or a shipping notice I contacted toolplanet via their website, but got no response. A week later I contacted them again via the website and still got no response. I then attempted to call, but instead of talking to a customer service representative I got a voice mail recording stating that they would call me back as soon as possible. Since I knew that warp drive technology will be invented before I ever got a call back, I didn't bother to leave a message.

After four weeks passed without receiving the item or any information regarding my order, I contacted PayPal to dispute the charge. Within a couple of hours I got a notice from PayPal that my payment had been refunded by toolplanet.com. The explanation provided by toolplanet was that they attempted to ship the item twice and both times FedEx broke it. How you can break a steel tined fork with a fiberglass handle – twice -- is beyond me, so I have my doubts. I then immediately checked toolplanet’s site to see if the fork was still available and it wasn’t. My suspicion is that they quit stocking the item after I ordered it, but didn’t bother notifying me or crediting me. (Until I got PayPal involved of course.)

I have to say this is the worst customer service I've ever received from any company with which I've ever placed an order from via the Internet. I give them one star for refunding my money, but that's not saying too much.
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