"We purchased from “TonerPals” two toner cartridges that turned out to be defective. Not only did they not work but they also nearly ruined our printer. Imagine cracking open a toner cartridge and scattering the powder inside your printer. That’s what happens with the kind of defective cartridges that “TonerPals” sold us. When we emailed their “customer service” department (twice) about the issue, they ignored us. Clearly, these are scoundrels, intent on profiting unethically by not taking responsibility for the defective and harmful merchandise they sell. You have been warned. (Their 30-day guarantee is largely meaningless, as most of us purchase toner cartridges in advance, so we are able to install a new cartridge as soon as an existing one runs out of toner. When we previously attempted to return defective cartridges within 30 days of purchase, “TonerPals” made this painfully difficult.)
Keywords: TonerPals ripoff, TonerPals scam, TonerPals fraud"
"I ordered multiple times from TonerPals.
They have great price on Canon 128 and their shipping is very quick. All our machines in the office use their cartridges. So far only one toner was defective and they were gladly replace it quickly. Will continue buy from them again."
"HORRIBLE CUSTOMER SERVICE!!!! I have been calling and leaving voicemails and no one has called back. Tonerpals advised me on the last order to order based on the printer that I have and once they came in- they were ALL wrong, so we sent them back. It has been 5 MONTHS and no answer or credit back. "
"I ordered a #10 color ink for your quoted price of $5.99 and a Black ink #30 for the quoted price of $12.99. I gave my credit card # and I got a confirmed order e-mail form you and then you raised the price on #30 Black to $24.99 and canceled my order so therefore NO, I am very dissatisfied with your company. You quoted the price and then changed the price and then cancelled my order. Now I am with out ink until I can get to the store. When you quote a price and confirm it, that is the price I should pay for it. This is FALSE advertisement. I will not ever order from you and will advise all my friends to not order from you. I was not even notified of the change in price. I was checking on the status of my order when I found that it was cancelled. Not a HAPPY CUSTOMER."
"Not much to say, except product was here before I expected it, and all items seem to have arrived in good shape. Packaging was in a bubble envelope, via USPS. Have not used the ink so can't review product."
"Fast shipping. Exactly what I ordered."
"Received my order in a timely manner and they have great prices. I ordered from them 2 years ago and they still have the best prices."