"I purchased two shirts from the website and during checkout I was given an exorbitant shipping fee (which I paid), as well as tax. I ship items regularly on eBay and I know that they charged me twice what it cost to actually ship the item. Anyway, during checkout I'm given my total with shipping and taxes and I paid with my CC. Afterwards I'm sent an email receipt with the same charges shown on the checkout page when I made payment. AFTER the order was shipped they added an additional shipping charge to my credit card and changed the total on the new email with the tracking number and the shipping price was higher. This is illegal and I'm debating filing a report with the BBB. To make matters worse the quality of the shirts is not worth anywhere near what I paid for them. I can only hope that I prevent others from making the mistake of ordering on the website."
"Terrible shopping experience! After spending three hours browsing products to buy I placed an order for about 400 $. Exactly two days later I got an automated mail saying that my order was cancelled due to some vague possible reasons (using a PO Box or a warehouse address, number of items, credit card) and that they reserve the right to cancel any order. My Credit Card was accepted when I placed the order and the physical address given was a residential one. I contacted customer service and "Maria" replied asking me to place the order again, and that of course they reserve the right to cancel orders. I wrote to customer service again (****@****) because I did not want to place a new order from scratch just to be cancelled two days later again and my mail was completely ignored. At the BBB site "Tommy Hilfiger U.S.A., Inc." has an F so I guess they really don't give a thing about customers!"
"Nightmare, the worst experience ever!!!
I placed an order of hundred something dollars on this website,
Shipping address is shipping them to my office (which is not a ware house and it is located in NY, USA), have my credit card info correct, and everything correct.
And I end up after a few days notice my order got cancelled. (well maybe it's my fault not checking email for a few days, they did canceled it on the next day), so I call to their customer service and ask, they said they don't even know what's going on (I told them everything and they said everything is alright) beside I had something that was 50% off, and I used my 20% off for my overall cart, they "assume" that is the reason why, and they said they reserved the right to cancel and tell me to order again.
I was like, can you guys help me to replace the order, and I will pay by my credit card again, and they said I had to do it myself, they can't help. I was like, if you are not allow us to use that extra 20% off, you should put it on the website, not cancelling my order right afterward."