"I recently made 2 purchases from this company in early November. The first purchase I was overcharged by almost $23.00. The second order was going to be shipped and then suddenly labeled pre-ordered. However my credit card was charged. The first time I contacted them. Kevin emailed me right back stating problem would be corrected.

Problem was not corrected. 11 unanswered emails and numerous phone call went unanswered. Finally a complaint to BBB and PayPal and suddenly they were willing to correct the problem.

Avoid this company. If I did not monitor my credit cards on a daily basis they might have gotten away their deceptive practices."

"They took my 38.00 and didn't send my stuff,tried calling but there out of service,tried emailing 3 times got no response"

"I placed an order for an item, paid in full through Paypal, on January 11. I received a confirmation email, but no tracking number. On February 7 I sent an email asking for the status of my order. No response. I sent another email on February 17 and received this response from Kevin Kriess:

"You definately should have received this by now. I am looking into the problem. If you do not recieve it you will get a full refund. Sorry for the inconvenience."

I then simply requested an immediate refund since it was too late to receive the item (it was supposed to be a gift) and I have not heard from them since, despite sending several emails demanding they take action on the issue.

I filed a complaint with the BBB, but seeing as this company is not BBB accredited, they can not help me in this situation. As of this writing Time and Space Toys have not responded nor honored my request for a refund."

"Time and Space Toys are a bunch of thieves.

I Pre-order a product from them on April 19, 2010. They were paid for the product through Pay Pal. Two months later I got in touch with them via e-mail asking about my order and received the letter below:

Hello Scott:

That item has not been released by the manufacturer yet. It is still a pre-order, not an in stock item. When it is released, we would charge the order and ship you the product. Understand that everything is produced overseas and sometimes time lines can change with production of a product.

Thanks,

John
Customer Service

So I waited and waited and. After about another six months I sent them an e-mail and got no response. So I sent 2 more. The 3rd one went like this:

Hello, I PRE-ORDER: Killer Klowns from Outer Space Shorty Deluxe Action Figure on : Order Date: 04/19/2010
Order Number: timespacetoys-48883
I paid for this item almost a year ago through pay pal. This is the 3rd e-mail I've sent out and I still haven't got a response from your company. I'm wondering what's going on. If it's not being shipped out soon I'd like my money back. Thanks, Scott

Then I finally got a response from Kevin Kriess as follows:

Hello-

I just got word from the manufacturer that this item should be in stores in June 2011. Sorry for the delays from the manufacturer.

Now it’s been almost 3 years and I don’t even get a response anymore. I was just going to give up. I really don’t even care about the $40.00 but if they did it to me then I’m sure there stealing money from a lot of other people too.

BE CAUTIOUS. THESE PEOPLE ARE A BUNCH OF THEIVES AND COWARDS THAT WILL TAKE YOUR MONEY AND THEN STOP E-MAILNG YOU.
"