"Absolutely horrific business practices now. Previously consigned with them years ago and had problems but nothing like this, you'd be lucky to make 5%-10% of your items worth. Please just go to your local consignment shop. It takes over a month for them to even look at your items and they no longer offer a way of reclaiming them if you've changed your mind. There are so many better options than them. I’m not the only one either, everyone else is saying the same thing! "
"I’ll join the many others who should have first read reviews and run FAR away from this business. Sent in current high end business clothes and trench coat worn twice. After 8 weeks “processing “ they told me they donated them on my behalf because they couldn’t list them. Tried for weeks to connect with them but ghosted. Guess you win this one ThreadUp. Very sad lesson to not mail valuables to this company."
"Found Thredup looking for baby clothes. Ordered 3 dresses and they were all perfect. NO SMell, like thrift stores - very nice. Prices were good. Shipping speed was reasonable, the order took about a week to receive. Will definitely be back for more."
"Sent in a cleanout kit back in August of 2022. Didn't process until almost five months later. Then, to my surprise, my Freebird boots I sent in never posted to sell. Someone that worked in the warehouse must have stolen them. That is at least $75! Absolutely terrible! I used to love ThredUp and ordered from them monthly. Now the quality and selection of clothes is terrible, and the selling process is miserable at best. I will never order from them again. "
"I bought these wool trousers and took them to the cleaners before wearing at which point the cleaners found the hole. How infuriating. I sell on Poshmark and I look the items over and am honest about the quality. Holes should not be in resale items. That’s unacceptable! "
"First, processing times for my last 3 clean-out kids have been 6 months or more.
Second, the prices they ask for my clothes are so ridiculous ($50 for a used sweater?) that no one will buy them. After the clothes "expire" ThredUp continues to offer them for sale on their site--now with discounts--but I don't get any of the money when they finally do sell.
Third, ThredUp sells clothes that they "reject" from your clean out kit in their "goody boxes" or to wholesale buyers. Again, ThredUp gets all the profit.
Finally, ThredUp offers a ridiculously long return period so half of the stuff that does sell gets returned (after being worn, probably) and, again, no payout for me."
"Do not bother ordering from this place unless you are 100 % sure it is the item you want. Recently ordered three pairs of pants. First off the elastic in the waist was all stretched out, making them unwearable. Second the items were cut and rehemmed making them shorter than an original pair of the same pants, not noted in the description of the item. No hastle returns.......What a joke. By the time you add in the restocking fee and the fee to send the item back, the cost is just as much as keeping the item and throwing it in the trash (defeating the philosophy of the company), plus the hastle of dropping it off to have it sent back. Very dissappointed in the items and the company .."
"I sent a clean out kit with too brand names some items with tags still on them. All zI received was 50 points that earn nothing not even a $5 discount. Very disappointing "
"Dreadful customer service and close to zero payout for sellers. I sent 10 boxes of new / gently used clothes - many still with tags from Anthropologie, J Crew, Madewell, etc - I made .... wait for it .... drum roll ... $32 ... better to donate locally to Goodwill or charity vs. lining ThreadUp's pockets"
"When you receive what you order,,it's smelly & not workable...do yourself a favor and tap out from this site"
"I've bought a few things from here over the years. Everything was mediocre. Here's my most recent purchase. So...my apt building had a fire a couple months ago and is closed currently for remodeling. Admittedly this part is my fault for not triple checking the address. I pay with PayPal.....the current place I'm staying is the only address on there right now. Apparently, because I haven't ordered from ThredUp in probably a year or so, that apt address is on their website. Usually, regardless if I have an account with a company directly, if I use PayPal, the order goes to my default PayPal address. Welll....not this time.
I attempted last week to change the address with FedEx. I spoke to 2 customer service people who both told me the shipper had to be the one to change the address and they need to call FedEx and let them know. Ok, fine. I try to contact ThredUp. They have NO phone number. You can only communicate through a live chat....and it takes a few minutes to get them to go from the virtual robot chat to a live chat. Finally got that and the person I spoke to - Monika - kept telling me they can't do that.....they can't contact FedEx to change the delivery address....claimed they've tried to do that before and have been refused. Lies. They just won't. Explained ALL the BS with the fire and Everything the FedEx rep told me. She didn't care. She ended the chat and I tried to find a phone number. The only number they have is for hearing impaired, and that doesn't even work(yeah, I tried). I hoped that FedEx could call me upon trying to deliver the item. They did that once before when I already had something coming right before the fire happened. They didn't do that this time and instead said delivery attempt and will attempt one more time tomorrow. I called FedEx....he was very nice, but also told me the same thing...I can't change it myself. I do get that. No issue on the FedEx end. I explained the fire, etc. He told me to tell them to do a redacted hold at a Walgreens or Dollar General near me...to do all this they have to actually CONTACT FedEx. I got back on a ThredUp chat, and this chick told me nope!! She refuses. Said they're not allowed to do anything like that. Again, FALSE! Lies based on their laziness!!! I told her I was leaving a less than stellar review anywhere I could and I was DONE with ThredUp. I was on the chat still as I was looking for places to review....Also told her about their crappy reviews as it was. "
"WOW. Super long time for shipping. They deduct Rewards points without issuing the reward. I was supposed to get free shipping. They took away my Rewards points and NO FREE SHIPPING! Bought a pair of shoes and the strap broke after wearing them for an hour. One of the blouses I bought had a tear in it. There is NO way I would sell my clothes on their site. They give the seller a really small percentage of the actual sale price. They are definitely in it for the revenue and not to make the earth a better place. STAY AWAY "
"My items still haven’t even been shipped and I cannot contact anyone. I got an email five days after my order that they’re almost ready to ship and it will be another six days before they ship it out. No I’m sorry it should not take a leaven days to ship my items and then I have absolutely no one to contact your chat is unavailable your email takes three days to have someone contact you back and no phone number. And now after reading all these other reviews I’m terrified of what I am going to get. :("
"1) In instances where the exact same item was still available in stores, I got a better price purchasing it brand new on sale than I did used through ThredUp.
2) ThredUp descriptions are inaccurate more than half the time, usually the measurements, which in my case, have been off by as much as 10 inches.
3) Unless you pay $8.99 for a return shipping label, you do not get your money back for a return, even if the item was described incorrectly. Instead, they issue a non-refundable store credit. The only way not to lose that money is to spend it on more items with inaccurate descriptions. It is a never-ending cycle.
4) As has been documented by many others in postings all over the web, you get paid a pittance for the items you ship to them to sell. I mailed 35 items in excellent condition and did not ask for anything to be returned thinking everything would be accepted, but 15 near-new items were rejected. They sold the 20 they accepted. My earnings for those 20 items? $18.46. The tax write off for donating would have been higher!
5) You are supposed to be paid in cash for items you sell, but it may not work out that way. If you make purchases while your items are selling, it is not ThredUp’s policy to apply your non-refundable store credits to your purchases first. They are free to apply your cash proceeds from selling before applying those credits, and that is exactly what they do under their first-in, first-out policy. This is intentional and indefensible.
6) ThredUp has the lowest possible Better Business Bureau rating of 1 out of 5 stars."
"Thredup is a scam. They steal clothes with resale value out from under people. If you send a high value flawless item they’ll claim to not have received it or be vague about it not meeting their high standards. I’m a 5 star reseller on many platforms and know how to evaluate items. I’ve never had an issue with other resell sites. Thredup are liars and thieves."