"Had a takeaway tonite not impressed when I arrived home the food not great
The staff not helpful and had no respect for the customers I was not impressed at all !"
"I bought the flat bottom 14" wok - the directions to season it (which were highlighted with ink mark) said to put it into the oven at 350 degrees and I could either cover the handles in foil or no either way it would be ok. So I covered the handles with foil and noticed when curing in the oven a plastic smell, removed the wok and the handles were completely melted. I called to get a return wok and was screamed at by Tane, she was absolutely horrible. First she said she would send a replacement and box to exchange the wok, then she got nasty with me, and said forget it, I will give a refund and she was doing it as we speak. I said that was fine. Still no refund, I doubt she intends to refund me. It cost ne $15.00 to have it sent to me the first time. I would NEVER BUY ANYTHING FROM THIS WOMAN, she was rude, talked over me, wouldn't listen, only wanted to scream at me how successful they were and they pay a lot in rent, you know, its downtown San Francisco! I would not recommend them to anyone!!! "
"Other reviewers have commented about the terrible customer service and not receiving their order in a reasonable time. They do not exaggerate. I tried to order over a hundred dollars of stuff from them. A week later it still had not shipped so I emailed Tane Chan, the owner. She said one item was not available but would be the following Monday. Monday I emailed again, and she said they would ship my entire order that day, but another item was not available, and could they substitute a similar one? I agreed. Thursday comes and still it has not shipped. So, I email them to cancel my order. The owner emails me back with a picture of some award she won, ending her email with "if you want a good, real wok, woks r us!"
So, I relent, email her back, and say if she can ship just the wok and nothing else, that would be fine. She emails back all rude, saying she is not begging for my business. This is a quote from this last email from her: "You think you are our only customer...52 years in business!!!! I am cancelling your order. I don't need it."
Well, I don't need to be treated rudely by anyone. There are dozens of places in the world to get affordable woks and other specialty cooking accessories. I usually try to support small businesses whenever I can, but in this case, I simply cannot."
"I am envious of the person who had a 5 star experience with this seller. I did not. I ordered a wok and selected and paid for UPS Ground shipping but instead it was shipped via post office. This was not done accidentally, the owner says they decide how they will ship regardless of what you select. and she said their post office needed the business. She also said they ship that way unless the customer is adamant. I tried to ask how I would know i needed to be adamant if the site allows me to choose the shipping method and does not indicate my choice won't be honored. Ordered on Oct 3rd, it finally arrived on the 24th, at which time I refused the delivery. I asked for a refund on the shipping and was told "No, as it is not our fault how long it takes."The owner had suggested I refuse delivery if I no longer wanted the wok. Once I did, I waited about 2 weeks and asked via email to let me know when they received it. I then got a very nasty email from the owner, Tane Chan, saying I shouldn't worry about them since it was my fault i caused unnecessary expense because I changed my mind. The emails were rude and unprofessional. Just unbelievable. I wouldn't shop here or recommend to anyone."
"I'm a returned customer again and again. The owner speaks English very well and she is a pleasant to deal with. If order during the week days and before 5pm PCT, the items are shipped that day. If there's a problem, the owner will contact and let you know right away. If you have a question, you can easily contact the store. A few times, she included bonus items with the orders. I've ordered from the Wok Shop: Ironwood chopping blocks, wok, moon cake molds, etc.
This is a great store in San Francisco that carries Asian quality kitchen and miscellaneous products. Price is reasonable and delivery is quick. Love to shop here!"