"Ordered item from tech geek, I decided I did not want it about 30 mins later. Their website said its easy to call and cancel. I called got a voicemail, left a message. emailed them. Nothing. The item came quickly and is not worth going through the hassle of returning it, besides who would I contact to say I want to? Prompt service, non-existant customer service."
"Bought a Bluetooth External Adapter, price was good. but shipping was too long. was shipped in a USPS even that i paid like $4 for shipping... product is fine... but i would not buy stuff from them again. "
"Terrible Store.
This place sends your order to other shippers, which process it. They do NOT answer emails, and there is no phone support (Try calling thier customer support line - you get an answering machine)
I placed an order, and wanted to add something to it, so I called, and emailed. No answer for a day, and then I got a shipping notice. Still no phone answer, or email reply. Finally after 2 days I got an email telling me that my order could not be added to as it already shipped.
Buyer beware of these guys, There is absolutely no support, so if something is lost or broken, you have no way of contacting them. They also have a silly 15% restocking fee for all returned items no matter what, Bit of a fly by night. Next time I will stick to a reputable firm, even if I fave to spend more."
"January 4th, I order a USB hub and pay through PayPal. I never received a confirmation from TechGeek, and after repeated e-mails I FINALLY get a reply around the 25th stating they hadn't received my payment information. I forward them a copy of the PayPal receipt and they thank me for my promptness (yeah, sure thing). February 5th, I receive my package. It looks like it's been stepped on, and it's NOT the USB hub that I ordered. Naturally, I received it 2 days after their "100% satisfaction guarantee" offer had expired. These guys just plain suck."
"Bought flash card readers, mini tripods and usb hub from there on 3 orders, the price is VERY competitive, the shipping is quick, packaging is adequate.
Returned one card reader, for some reason, it works fine with smaller cards, like 256MB, doesn't work with bigger cards, like 2GB. Even I sent back the reader later than required 10day for RMA, they still refunded the purchase price PROMPTLY after they got it!
Will come back to do more business with them, will recommend them to friends."
"Ordered The King of DVD Player
PLAY DIVX, KARAOKE, 5.1 CHANNEL OUTPUT with 2 microphones. Stopped working properly after 7 month of usage. Called/e-mailed customer service= no results, contacted BBB to see what could be done in order to get unit repaired or get my money back.
BTW, the unit looks never been sertified for sale in the USA, no manufacturer contact info on manual. Watch out for this store. Paid $45.99, next day the same dvd player was $39.99, asked for refund, the store said :yes, but did not refund the money."
"Extremely pleased. Found the best deal online for an 80gb laptop drive ($69)and an enclosure ($6), free shipping received in an under a week. "
"Last week The thetechgeek.com has displyaed Canon EOS Digital SLR camera's price 1$. I have screenshot of it. So, i have ordered that camera. They also sent me confirmation email and deducted the amount from my card. I have chosen next day shipping, but still i have not received that camera. After followup they are saying that u have placed order incorrectly. if i have placed order incorrectly then how come they accepted my order and charged for the same. Even they are not replying my email in time."
"On 6/25/2006 I purchased a "Plug & Play MP3/WMA Player 4GB" from TG. It was delivered promptly, but i have had nothing but problems with it. The first time I tried to load it with >256MB of songs, it crashed and frozed. I managed to get the player booted back up and had to use the 'disk format' utility that came with it to reformat the flash drive. Since that time, it has always displayed as a 256MB drive. I have learned that this drive (made by Wilson in China) is only a 256MB drive and Tech Geek misrepresented it as a 4GB Drive. I have called them at least 50 times and written 12 emails, and they have not responded to anything. Additionally I filed a complaint with the BBB in California, and to date, TechGeek has not even responded to that. They refuse to return my calls, refuse to return my emails, and have not issued a credit, an RMA or replaced this player which was defective from the beginning. They are completely disreputable and NO ONE should buy from them."
"I ordered a memory card from their website around the first week of August. The delivery time was good and I did receive a package from them except that they shipped me the wrong product(and didn't even ship me the additional "free" stuff they were supposed to). So I emailed them to get an RMA which I did and promptly sent the wrong product back hoping they'll send me the original order(memory card) right away. I sent an email asking about the status and got a actual reply stating that its in Processing state and that they should be able to get to mine in a couple of days. By this time it was almost the middle of the month. Soon after, I sent them a couple of more emails and also left voice mails on their machines, however I am still waiting for "a" customer support to contact me. The emails I sent are not answered on time at all, and are pretty vague with no one giving a definate answer.The last email I received mentioned that TTG was still looking for the order, whilst another email before that told me that the product was already shipped out. Another one told me that TTG could not find the RMA product and were still checking? How is that possible? Which one is correct? On calling another of your numbers I was finally able to get through a "live" person and he mentioned that the correct product would be shipped out this week(Sept 11-15) and he would send me a tracking number too. Well nothing so far!! I am really frustrated at this point, since it's over a month that I had ordered this product, and about a month that I sent the wrong one back!! Please do something about it!
UPDATE: Finally after tons of complains via email and phone including on Paypal(which was escalated and denied, thus closed since they said they would ship the product) they shipped out the right product on 9/15/06 and I received it on 9/21/06. Whew, and it was the right product!!"
"The order didn't ship out after 48 hrs, so I emailed them about it and was told to check for paypal payment but I already paid.
Asked for refund, didn't get a refund. Complained to paypal for non-receipt, they lied about shipping it then escalate it to paypal claim to end our conversation. So I have no chance to respond and are hoping it will be in their favor.
Update: The package did arrive but it took awhile for the tracking number show up/emailed say on the day it was delivered.
"
"Purchased and received a Karaoke machine for Christmas. Product went bad about 30 days after purchase. Got an RMA and returned the product. Two weeks go by and I receive an E-mail stating that they had issued me a store credit and are not replacing the Unit. I was expecting a replacement unit since they still had the item for sale on the website. Since I did not want to take my chances with another unit I did not order another.
About a month later I requested that they issue me a cash credit since there was nothing that I found in the last month that I wanted from their store. I was told since it has just gone over 60 days that their policy was not to issue cash credit.
Needless to say even though I returned my product almost 30 days after purchase they automatically issue store credit instead of A) Replacing Item, and B) Issuing cash credit back to the customer. I bet they did not ship a replacement to avoid paying shipping costs.
It's my fault for not following up with this company in a timely manner. I hope it's my fault that it causes this company to loose some sales because people know how they handle this kind of transaction.
"
"These people are a bunch of losers. DVD player was shipped not in double box but in retail box. They didn't ship my Christmas music cd or my 25 cdrs. I called them up and now they are gonna ship but after Christmas--oh yeah, yippee, I get a Christmas Music CD after Christmas. It'll straight in the trash if it arrives at all. Time to file complaint w/ BBB, FTC, and Attorney General if they don't ship my items ASAP. Don't buy from these losers."
"I placed an order, my coupon did not work, paid via paypal. EMail CSR, they fix the order, refunded the money. Super fast and great service."
"The price on the DVD+R media that I bought was spectacular. This shipping was free, and of average speed. I have used 3 of the 200 discs I bought, all three of them have worked correctly without error. "