"I just ordered a $50 gift card for my nephew for Christmas. The Sports Authority sent it in an envelope. When I got it it was totally destroyed and taped up. I called their customer service number and spoke to Ashley....she was useless. Then I spoke to, apparently, the highest manager I can speak to...Brent. I was told "sorry, there is nothing I can do....nada....nothing. So now I am out $51 (yes, they have nerve to charge $1 for shipping). Also, since it was opened when I got it there is no way of me knowing if it was used. Awful company to deal with!! "
"First check the BBB. They give the TheSportsAuthority a big fat "F". (hard to get a worse rating than that).
My "experience":
I have a nephew that plays football. He was having trouble "breaking" chin straps during the games. In his upcoming game on Oct 6th, I decided to drop ship him a few different styles of chin straps, hopefully to help him finish the game with a chin strap in tact. Went to www.TheSportsAuthority.com and placed an order to ship out FexEx 2 day air. Selected to ship it to a different address. The defective web site did not have a place to enter an alternate address after selecting a to ship it to a different place. I logically selected "Next" hoping it was simply on the screen. The next screen said "Order complete!". I called support, they were closed. I placed shipping instructions on the order that explicitly requested that it either be shipped to the alternate address (which I supplied) or cancel it. Turns out they don't care to read or chose to ignore it and shipped it directly to me. Decided to make a little more on me and shipped it 3 day ground instead of the 2-day air which I had paid for. Sent e-mail inquiring why this happened or to at least fix it before someone else gets burned by their defective web site, but no one ever answered. Terrible service and as you can see my the shipping scam, a crooked business."
"I bought a sports authority brand bike 3 weeks ago which, after having been put together, grinds with every rotation of the pedals. The manual says not to return it but to call their number...good, I wasn't going to return it anyway...they can come get it.
I called them up, the kid said he would have their delivery company in the area call me to schedule pickup. I heard nothing for two weeks.
I sent an email...I got no response for a week.
I called again, they gave me the same line, that someone would contact me within 24 hours. Yeah...right.
It's been more than 3 weeks...I still have this paperweight sitting in my apartment.
If you must buy at sports authority, don't buy the sports authority brand! They sell absolute crap...they don't care if they have a 20, 30, 40% return rate...they're still making money...and they apparently don't even refund your money if you have a problem.
The bike only had a 90 day warranty to begin with...and they wanted to sell me a 2 year warranty for $75 on a $300 bike.
THE SPORTS AUTHORITY BRAND IS ONE HUNDRED PERCENT CRAP. DO NOT BUY!"
"I would NEVER ORDER from SPORTS AUTHORITY or any company associated with them again, and would advise others to think twice about ever giving them any business. I recently ordered a Golden Eye Monocular from the Sports Authority website. I had to do some searching to find it in stock anywhere, and when I found it listed as in stock on their site I called to verify that they actually had the item, and that we were talking about the "Golden" Eye, not the "Silver" Eye that a couple of other sites had tried to pass off as Golden Eye. I was assured that it was the Golden Eye and that they had quite a few in stock. Also on most other sites the price for the Silver Eye was much less than the Golden Eye, but Sports Authority was asking the same higher price as the Golden Eye. Upon delivery I found that they had sent the Silver Eye instead at their inflated price. I called and was informed that they had no like for like replacement policy and that I had to send it back and reorder the Golden Eye. As this was a gift and time was a problem, I simply gave the Silver Eye as the gift. I am extremely disappointed in not only having been sent the wrong item at an inflated price (bait and switch?), but also at their refusal to conveniently rectify their mistake."
"Their customer representative sucks. There was a problem with my shipment so it was returned back to them. I called and the customer represenative said that he will re-order it and send me another one. I waited and did not arrive so I called the second time. The representative told me that I can order it and have it price match since I got it with the promo. I did what she told me. I called again after I placed the order and the third representative told me that it is not possible to price match."