"BUYER BEWARE!
We just built a new home, and by far, the worst experience of the entire build was SMARTEST HOUSE. We purchased nearly $5000 worth of switches and the customer service is AWFUL. BUYER BEWARE. Read the reviews online- I wished I had!
Sara, Agnes (most especially Agnes), Maggie, and Nikkie all need a lesson in customer service.
The frustrations are FAR too long to list, but one I will share is I had to pay to ship defective switches back! "Coulda, shoulda, woulda" purchased everything from Amazon knowing I'd pay a tiny bit more, but have strong customer support when I needed it.
Shame on you smartesthome.com!"
"Seller will accept orders and then cancel them without reason given. Customer service will not return calls or emails. Gave a month to return any of the serval phone messages and emails asking for the reason for multiple cancels and assistance in ordering. Was finally told that it could be for any number of reasons, my account had been suspended and there was nothing they could do about it. Complete fail. "
"I spent $1000 on ZooZ devices in 2021, and are facing major issues right now, with devices disconnecting on a random basis. I also have several devices that may require warranty replacement.
Back in 2021 the support was great.
Now I send emails and do not get a response. I am completely ignored. Phone calls immediately go to voicemail and I never get a call back.
I used a different email account and got the answer along the line of "well, if you have problems with our devices, you should change the brand", not even working on diagnosing the root cause.
I opened tickets and they are automatically closed within minutes or just being deleted.
There is no way to find out, if the devices are registered, since there is no response.
I wanted to get some troubleshooting going and never get any response. There is also no ability to find their physical address and a different way of contacting beyond their info account.
I am really disappointed with the deterioration of their service and them ignoring me."
"Just discovered this place...good deals and they're fast(shipping is free).i liked their installers section with z-wave bundles,will come back for more."
"I was really surprised with prices and fast delivery.
These guys are awesome ! Great Z-wave products selection.
Definitely will buy again .
"