"I ordered 3 items on oct 2nd to wear as a Halloween costume. I was billed for one item 7 days later and called to ask wtf was up. The customer service rep said the other items are on backorder. I said when will i get them she said maybe next month. I told her to cancel my order and to inform the company management that they need to provide qty available and post when things are on backorder or at least email the customers and let them know! They wouldve charged me another shipping fee when they got the other items in stock and maybe two shipping fees if the other items did not come in at the same time!!! Horrible customer service horrible company and a waste of my time and money! I cancelled my order and now have exactly 20 days to find something to wear for halloween! Never buying from them again and you shouldnt waste your time with them either."

"The Pyramid Collection has wonderful and unique products and excellent customer service. My husband ordered several items from this company to give me as Christmas gifts, but when I opened them on Christmas day, one of the items was broken (it was a delicate hand mirror). My husband mailed the mirror back with the form to exchange it. The mirror was on backorder for a couple of weeks (PC updates their website so everything is accurate), so we received the mirror towards the end of January. Unfortunately, this mirror had two small cracks in the glass, so my husband called customer service to see if the company could pay for the shipping this time, since we had received two broken mirrors. The woman he spoke to was very kind and she told him we could keep this second mirror, and they would mail us a new one, and they would refund the shipping cost he paid to send the first one back! He didn't even ask for all that, the customer service rep just offered everything. So a few days later, we received the third mirror which was shipped through a different method from the first two and was marked fragile, and it was in perfect condition. We were both extremely pleased with the response we got from customer service, and with the great products we received. We will continue to make purchases from this company."