"absolutely terrible service. steer clear of this company. when my order(1-10) of 8 plates, 1 serving plate and 8 salad plates arrived, 3 plates, the serving platter & i salad plate were broken horribly. Terribly packaged. Called the company, and received the platter and the salad plate replacements. the date is now 2-26, and the 3 dinner plates are still back ordered. can't return, i need the plates, but would like 8. never again"

"Placed an order on 11-24-2012 and as of today 1-4-12 have not received order. Have been told that order is back ordered. So canceled it and was given a run-a-round with customer service. Have not been issued a credit yet. Items I have gotten there before seem to scratch very easily.
given my experience with this company, I doubt I'll purchase from them again. "

"Do not order form this company. They engage in deceptive business practices. They issue coupons such as "15% off anything in your next order" yet when you go to use them you find out they only apply to a very small proportion of the items they sell. I don't support a company that treats its customers this way and neither should you."

"Placed an order by mistake. Called them back within a few hours of opening the next business day to request cancellation. I was told it was too late, order was in process. My only choice would have been to return item at my expense. Value of merchandise would not justify the trouble of returning so I allowed order to go through. Order did not ship until three days later. I fail to understand why their system would not allow for cancellation on such early notice."

"Item was never shipped. When I called the company to find out why, I was told that the order was canceled because it was no longer in stock, however, I was never notified of the cancellation."