"For Black Friday, ended up ordering 3-perfumes. Of the three, two came in open cardboard boxes. I can tell some of the content has already been used. They are selling used (fake) perfumes as “new”. Deceptive advertising and dodgy practices. Called them on December 18, 2019, requesting resolution, and the female customer service rep who failed to provide her name says to get lost. Wow, what stellar service. Don’t waste your money on this seller. Stick to other sites and stay away from these creeps. "
"I ordered over $100 worth of cologne from this company and never received it. It shipped Fedex and was delivered via USPS to my mailbox - I received no package. I reached out to their customer service (which says "award winning customer service!" on their website - that is a bunch of BS) and they would not resend the package or refund my money. They would not track the package or contact their shipper. I will never order from them again and will only order from Amazon as they will at least resend your order!!! I have never had this kind of experience before with any other shop. In this day and age you cannot rely on shipping so they should have done something to help. Their response when I asked their "award winning customer service"? "We responded to your emails and gave your tracking". Oh you mean the bare minimum? You have done absolutely nothing to resolve my issue. I spent a LOT of money on your site and you are telling me I am SOL. You will no longer have my business and as many people as I can take with me. "
"My order came on time.
Great customer service.
Told my family and friends.
The perfume is just what i wanted.
Will buy again!
Thank you "
"If I could give all ZEROs I would!! FAKE! FAKE! FAKE! FAKE! I purchased Clinique Happy perfume spray and it smells so disgusting!! Most definitely NOT the real thing and I would know since I've used this perfume for several years. Never again will I buy from this company! I thought I would try to save money. Now I know, stupid me!! You get what you pay for....CRAP! So disappointed and upset that I just threw this money away!! 20% restocking fee to return since I took the plastic wrapping off the original (or what appears to be original) box AND I had free shipping so that cost will be deducted from my refund as well. MAD is an understatement!!!!!"
"Horrible customer service and horrible products. They took 70 dollars out of my account and never refunded me or sent my cologne. They are a fake scammer website!!"
"Ordered two boxes of my favorite perfume. Received today and right away could tell they were fakes. Lettering on Box and Bottle are Different. Bottle missing the jewel. The scent it’s self is off. Called Customer Service, Said I Could Return at My Own Expense. Explained I shouldn’t have to since they sent me two bottles of fake perfume. Customer service rep was rude, said say what you want, we don’t sell fake perfume. But they do! Beware, Don’t Waste Your Money!!!"
"The WORST customer service I have ever experienced in my life. The perfume I received was either fake or super old. All I could smell was the alcohol content. The customer service reps were beyond rude. They told me "you can return it if you like, but it's just going to sit here and you won't get your money back". The manager Jennifer said I was the first customer to ever call in with a problem with their products. "
"I ordered crees aventus and received a fake one. A 300$ fragrance. Returning tight back to where it came from. Never ever buying again."
"This retailer has the worst customer service and when you say rude they carry the mantle. I would not recommend them for any service.
I thought they were a company of value , so I immediately cancelled all my orders before its shipped and requested my refund.
Forget the price and buy from another retailer that values your as a customer and values your service and keep your sanity.
When I placed an order and out of no where they changed the other to another similar item with a different name of which they thought I would not recognize.
I called and was trying to explain to them they made a mistake in the order, they went on a rant and raise their voice on me and hanged up on me twice there was no calm Representative not one was Nice not one, All were very bad and Rude.
Do Not Buy from this Retailer..."
"First I had an issue with the website, I ordered one but it wouldn't go through so I started over - ordered it again...then hours later got two emails for 2 orders. When I got them - They both were not even remotely the scent I know...but both seemed like the bottles were filled with rubbing alcohol. "
"1 jean Paul Gaultier classique bottle in a metal tin , tin opened at the bottom only , still sealed at the top , plastic holder at bottom of tin roughly sawn off to release bottle presumably, perfume not the same smell or colour as my own original bottle from a department store. Similar for La vie eat belle bottle I purchased , box and cellophane opened at the bottom . Different lighter colour than the original bottle I had. NOT GENUINE.
Rude customer service , asked I repay postage for 2 large 3.4 floz size bottles. I refused , I contacted better business bureau , who contacted them and then they emailed me a pre paid label to return items. Did have a refund but avoid if you want the genuine article. Jean Paul Gaultier bottle holder was sharp and holes had been made in the bottom of the tin and covered with a dirty paper sticker ! AVOID THIS RUDE AND SUB STANDARD COMPANY !"
"I have been buying perfumes from here for a long time. Their Prada perfumes arw definitely. K bought the same perfume from a regular store and compared it against the perfume from Perfumepot, and the store bought perfume was stronger and lasted longer. Their perfume also cause my skin to itch as well. "
"I order some Red Polo Cologne for my husbands birthday online. The website never said how many oz the bottle was. Today I picked up the package from the post office and saw the package was only a small square package. I got home and my husband the package he opened it. The cologne bottles were so small all three of them fit into his hand. All the bottles were traveling size. Never again will I do business with them"
"I have ordered two bottles of Realities au de parfume 3.4 oz The best smelling fragrance on me I ever had.Im 50 years old.I will always buy this in future years.Dont know why there's mostly bad reviews.BS.Ladies I believe you will love it."
"Ordered perfume, it was fake, what else must I say. I had the original bottle to compare it to. Just don't buy from this company, simple as that."