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Verified
5/5

2006-05-21

"Products available were what I was looking for (inflatable globes), priced right, and they gave me a teacher discount when I asked in their "comment" box. Sent immediately. Nicely done."

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Is easy to do business with
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Is consumer focused
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
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Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being easy to reach
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Overall web site
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Verified
5/5

2006-04-19

"I was very pleased with my purchasing experience at the Nature Store. I ordered my butterfly kit and received it the very next day. In order to get the larvae for my kit, a certificate had to be mailed to Insect Lore. The Nature Store staff took the extra step and faxed the certificate right away so that I could receive it by the 18th. On Friday, the 14th, I still had not received my larvae. I called Insect Lore and they advised me that it was sent first class and that I should receive it by the 16th or the 17th. On Monday night, the 16th, I became very worried since I had not received my package and I had a lesson to present the next day on butterflies. I emailed the Nature Store and Joan called me and advised me that she had a jar of five larvae and that she was willing to meet me half-way so that I could have them. What a life-saver she was. She truly went out of her way to make sure I had the larvae for my lesson. I drove to the Nature Store site and I was so happy to meet to lovely ladies who really care about their customers. I am so thankful to them. The lesson that I presented in front of my peers at grad school was a success. I couldn't have done it without Joan and Brenda. Thank you so much!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-04-06

"Excellent delivery time. I placed the order on April 2, 2006 and I received the order on
April 5, 2006.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
N/A
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-02-24

"I ordered over the internet. The store was a joy to deal with. The item I ordered arrived damaged but after a telephone call, it was replaced and the replacement overnighted to me.
I have saved the store information because I plan to make future purchases.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
N/A
Is committed to quality products and services
N/A
Is easy to do business with
Is trustworthy
Is consumer focused