"Purchased a Korg keyboard from them and received a UPS shipment notification within 15 days. Received item in 4 business days and got it at a much better price than the Big Box stores or any other online merchants. Smooth transaction all the way."
"What a great experience! So thankful to have finally found an online vendor that knows the business and provides excellent customer service.
No reason to shop elsewhere. "
"Great products, competitive prices that arrived on time. What's not to like?
I'll definitely order again. "
"I've been a regular customer at the Midi store for a few years now, I feel so lucky to have such an amazing music shop in such a small town. My main interest is in synthesizers and recording equipment, which I can't think of a single instance where they didn't carry a piece of gear that I wanted, they've got everything from the bigger manufacturers like Roland/Moog/Korg to some of the smaller boutique stuff like Dreadbox and Teenage Engineering. They will often get new releases quicker than some of the big name stores do too. Always incredible customer service, I'm never stepping foot in a Guitar Center again!"
"Pretty new customer, didn't even know they were in town until recently. As they say it's hard to advertise in our tiny little town and even let musicians know you are here. But I have purchased a Novation Peak and a Korg DJ Controller (for my little cousin) and the pricing could not be beat! Plus they take their time talking to you and making sure you get the right thing. I will be back for sure and plan to buy all my gear here. I am amazed that this store is hear for us locals (Sedona AZ) to use!
I am a repeat customer for sure, and they have great stuff on the floor to play with too!"
"purchased an electronic item and It was not working as expected.
When you request for return, they keep arguing that you don't know how to use,even if they accept to return we have to pay return shipping.
At the end you are not sure they will refund.I will shop at Amazon even If I pay little bit more but never go through this harassment."
"I have made several purchases at the Midi Store and have always had good service and prompt delivery. My questions were answered with detail, professional service and I felt like I was talking to a fellow musician, not a salesman. They were patient and informative on the phone and even got in a few laughs, just like a Ma & Pa store should be! I've sent all my musician friends their way."
"I have been shopping here for many years, the service has always been outstanding. The pricing is usually the lowest or they will price match if I find it lower. I LOVE their 5% rebate program, I saved my points for about 6 orders and got like $100 off. I only had to call them once but when I did the person who answered the phone took all the time I needed to answer my questions. I think they are pretty small but their service is awesome, way to go guys!"
"I ordered from The Midi Store for two reasons. They have a high customer rating and they had the best price of what I wanted on the net. Unfortunately, my experience with the retailer was anything but satisfying. On 06/11/2015 (Thursday) I placed an order and paid for it via Paypal, was easy enough. By 06/13/2015 I checked the order status and it indicated that the order was still processing. So, just to stay on top of things I called to see if there was a problem with the order. I was told that everything was fine and that my order will go out that evening and that I'll receive a shipping conformation via email. That never happened. The next day I've checked the order status and it still said "processing". I gave it till that evening and the status was the same. I was told that there was a problem at the warehouse but it was resolved and that it will ship that Monday, it didn't. I spoke to them again that Monday evening, they said that the issue should have been resolved and that it should be shipping Monday evening. I've instructed them to refund my account it it is not shipped out by Monday and they agreed to do so if it didn't ship. By Tuesday afternoon there still was no shipment and no refund. Enough is enough, I called them that evening and demanded my refund, I was told that it would be shipped later on in the day. I told them no thank you and that I've already ordered an item of a higher value for a great price from another retailer, that was true and it only took two days to receive. The rep on the phone couldn't believe that I found a better deal elsewhere but I did. It's not a deal if I don't have it. Anyway, they refunded my account, no apology, nothing to sugarcoat my bad experience. Seems as though the deal was too good to be true. I'll never do business with them again"
"One of the rarities of modern times, the Midi Store has not only low prices and fast response, but their customer service is top-notch. I had an issue with (me) not understanding a PayPal charging mystery, and customer service figured it all out for me, even though it really was a small matter and meant very little monetarily, certainly no more money for the store.
This is a great company!"
"Everything worked out fine.
Allthough the ordered item was backordered, the item arrived just in time.
Price is excellent, shipping rate is fair.
Thank you very much."
"Fantastic service only took 5 days to be delivered to Australia I was expecting to wait at least 2 weeks. Emails answered on same day, Great product too (Boss VE20 vocal recorder) at a very competitive price. Will definately buy from these guys again.
Don. Geelong Australia"
"Excellent company & service! I highly recommend!"
"Located store using internet search. Checked out feedback and impressed. Sent an inquiry and got very quick reply. As an overseas buyer they stated they would turn on and check the keyboard/syntheiser worked before shipping - sounded good. Great price including shipping. Ordered, quick confirmation and verification of credit card details. They sent tracking ref link for USPS. Saw its status. Delivered to door in Australia just 17 days after making order or 10 days afer their dispatch which included ordering in & checking it worked. Brilliant Korg keyboard all OK. Power adapter is 100-240v so just needed a new plug in chord for Australia (had many spares). AAA+++ rating."
"Having purchased several items from this company, we have found them to be totally honest and fair in every way. Product is always as stated, fast shipping and good prices."