ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2011-11-22

"I have rented lenses I could not afford to purchase for special trips several times from the Lens Depot. The lenses have been in great condition and the service is excellent. I will continue to consider them whenever special occasions call for special lenses. And in the future, before I move up to a $2,500 camera, I may rent one for a week to see what I think before such an investment!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-17

"I've been dealing with Oscar for years and have watched him grow his business in a professional and dedicated manner. His standard for customer service, maintenance of his product, follow-though and follow-up should be an example of the pinnacle of business practice. I wouldn't consider using anyone else."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-10-29

"What a wonderful company to work with! They answered all my questions, very professional and the equipment was in great condition! I can't wait to work with them again!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-20

"Great experience. Best prices I could find. Very responsive customer service and thorough communications through the whole process. Lenses shipped and arrived as expected. Returning the lenses was easy.

I had some special events to shoot and got the 8-15mm and 28-300mm prime Canon lenses. Very inexpensive way to use/test out nice gear! The week rental period was a plus.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-19

"This was my first time ordering through LensDepot.com and my experience was AWESOME. The follow up and guidance is great!! Keep up the good work"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-18

"Great service, quality, and prices! I've rented from another company before, but Lens Depot will be my first choice in the future. I liked the fact that you paid the return shipping up front and didn't have to deal with that while on vacation. I rented two lenses for bird/wildlife shooting in Florida and was not disappointed. Friendly staff made the experience complete!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-13

"Had great service with knowledgeable people. Equipment available for pickup same day that I ordered the rental online. Equipment in great shape. Great email reminders for upcoming return date. Very friendly people. Would highly recommend. :)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-10

"This was my first time ordering through LensDepot.com and my experience was AWESOME. I spent a great deal of time speaking with someone in the office there and I was happy with the treatment I received. I plan to use the company a lot since starting my photography business. Love the prices, delivery times and the quality of the products. I would HIGHLY recommend LensDepot to any photographer looking to rent any type of photography equipment!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-09-28

"As a novice photographer, my experience with Lens Depot was a great one. I had planned a trip to Africa and was not sure what type of lens would be best for my Canon XSI. I spoke with Oscar and he assisted me with getting the best lens for my purpose. When I picked it up Magda explained all the functionality for me. It was in perfect condition, caps on both ends and even a clear filter. Thankfully, even with my lack of experience I was able to get some amazing shots during my Safari."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-09-23

"I am a photography novice, but an impending trip to Africa convinced me that I needed something more than a "point and shoot" camera. Madga was very helpful (and patient) in providing what I needed. The camera, lens, and accesories arrived well packed and right on time. Lens Depot follow through with emails on shipping details and the return. I highly recommend Lens Depot. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-09-07

"This is the second time I have rented lenses for my camera and the first time from LensDepot. They were professional and as promised my lens arrived on time in perfect condition. I had a small problem on my return flight and had to adjust by 2 days. I contacted LensDepot and they took care of me. Thanks Guys "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-09-02

"Lens came with not only with front and back cap but also a UV filter (super clean!) and a hood. Very impressive. The lens was excellent condition and high quality. Was able to chase US Navy Blue Angels at the air show without any problem. The staff are very prompt for any questions via e-mail. My only difficulty was that it HAS TO BE Staffed FedEx center to ship back. There is no staffed shipping center in my town or the town near by, and had to drive about 30-40 minutes to ship it back. Other than that, I would recommend LensDepot to anybody who want to use equipment just for special occasion. Price is reasonable."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-08-31

"This is my first experience with The Lens Depot. I was referred by a friend. Thanks Carlos! I must say my overall experience was excellent. Availability, Quality, Customer Service, Packaging, and Product Knowledge were excellent. In fact I wanted to rent a lens their site said was not available until next month and after checking with them, Magda you're Awesome, I was able to rent just what I wanted. It was a real pleasure doing business with The Lens Depot and will gladly do business again. It is also nice to try a product you think you might purchase to see if you like it. This way you can decide before you buy, and be certain it's what you want. Anyway, nothing but kudos for The Lens Depot and their Staff! See ya guys real soon!

Regards,

Michael
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-08-23

"First time renting with them and service was excellent!!! Also very impressed with how well they packaged equipment to insure items were received in perfect order. Also appreciated the email reminder of when the gear was due for return.

I highly recommend them and will certainly rent from them again!!! For the short time they've been in business, I feel they have a nice selection of equipment to choose from.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-08-12

"Needed to double up my gear for a yearly event and found The Lens Depot nearby. Nice people, quick processing. I was amazed at how good condition the equipment was in. Pricing was more then fair and everything worked flawlessly. Will certainly be using them again for any future needs."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A