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1/5

2003-03-29

"I do not know if your quality in your ink cartriges are always bad, but I bought black and color ink cartriges from you and they worked for a very small amount of use (approx. 50 regular printouts of both color and black) and now they do not work. I had to buy new ink cartriges with still almost full cartriges that I bought from your company and now are worthless. What is wrong with these is that the color ink cartrige lost its blue and green color, everything print an orange and black color. The blank ink cartrige suddenly started giving me an error message stating it was not the appropriate placed in the printer, that it was not the correct ink cartrige and then after it had been working great, and then the error messages and then it just stopped printing. I regret wanting to save money and thinking I was getting a quality product and a good bargain when in reality I just spent more than I thought I saved. "

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5/5

2002-10-29

"I found this business shopping for the cheapest price for ink cartridges for my Xerox printer on PriceWatch.com.

I was initially reluctant to order as their web site looked like a senior high school class project, and you have to carefully read the product descriptions to be sure you are ordering the right item. But the price was really good on the ink and the shipping cost was low, so I took a chance.

I was given an order number immediately on the web site after ordering and got a follow up email later that day, a fairly standard practice for web orders. Since they ship via USPS, there is no way to track a shipment.

My cartridges arrived two days later (USPS Priority Mail) in good order. They are generics from Taiwan (nothing more was promised) and so far are working just as well as the original Xerox cartridges.

Even with shipping I only paid about half of what it would have cost me to buy Xerox carts at the local office supply store. I can't see any difference in the quality between the generic ink and the original ink, but I do not use the printer for digital photography so I'm not extremely critical of the color output.

The packaging and the invoice, like the web site, was a bit on the amateurish side, so its appears that they aren't spending a lot of money on overhead at this operation. When my credit card statement arrived the charge was made to their mother company (CNR), so I wasn't able to initially identify what it was for. However, all the small negatives I've mentioned were, in my opinion, minor inconveniences worth putting up with for the major price savings.

Overall, based on this one purchase, I'm very satisfied with this reseller.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site