"I bought a Smith MIPS cycling helmet, as The House was the only vendor I could find that stocked my size and color preference. I did call them to confirm the helmet was in stock, before placing my order.
Free shipping: the box arrived a day ahead of schedule.
Problem: Smith helmet proved to be not adjustable enough to fit me well. After contacting the Smith Optics folks to confirm that the fit was just not going to work for me, I returned it unused to The House, per their online instructions.
Within a week or so of sending it back, The House refunded my credit card charge.
I would not hesitate to order from The House again!
"
"We purchased a bike-easy to order, fast delivery, easy assembly and handling perfect. "
"This is my first time buying with The House, and I bought a snowboard. The website navigation and buying experience was good. My below-average rating is based on how the order followed through. First, I received an unusual follow-up request to confirm that I did in fact want my item shipped to a different address than the billing address. I had to call Customer Service to confirm. I guess I'm okay with that, but I've never had to do that anywhere else before. I assume shipping to a different address is pretty common. It required an extra phone call and time. No big deal. But I am mostly unhappy about what happened next. I never received an email that the item had shipped, even after several days. I thought that strange so I called Customer Service. Turns out, they didn't actually have the board I had ordered so the order was cancelled. Except no one informed me of that. It required a phone call to determine that's what happened. So two issues there: 1) Why is a customer able to buy an item that doesn't even exist in inventory? and 2) Some kind of notification should be given that the order was cancelled. A customer shouldn't have to trigger on that and call in to ask. So in my opinion, this was a case of poor inventory management and poor service/communication.
This is just my experience and why I gave two stars."
"I could not believe the fast delivery to Vancouver! I'm very impressed with service and my purchase was fab!!!"
"Excellent skis at a fair price delivered on time as promised, I’m stoked."
"Received purchase confirmation 12 days ago still no shipping confirmation even though all items were marked on stock. Shipping (international) was supposed to be 3 to 7 days but 12 days later still nothing. "
"Great website easy to use"
"I've always been satisfied with my experience with The House!"
"easy purchase, product came quicker than expected"
"Fast service plus best price "
"I made multiple purchases from "The House" the past few months, everything arrived on time and I received everything I ordered. Will for sure be a return customer. "
"Quick and easy to find what we were looking for. Easy to place the order and was shipped and received within a week of ordering."
"I was charged the $90 from the store for delivery and then I was charged another $150 for delivery from UPS...not very happy"
"Bought a bike and it was damaged in shipping (fork dropouts were bent). I contacted The House and they immediately sent out a new fork at no cost to me. Overall great experience "
"Skis came damaged from shipping. They replaced them with a simple phone call. "