"I've ordered many different things from "TGW" over the past 3-4 years and I really never had any problems. UNTIL...

Recently, on June 12th, I ordered a Titleist stand bag and they delivered it next day for free (due to a promotion at the time) which was fantastic! The bag was fine, but after I received it, I realized that it wasn't going to work for me. So, following the instructions online, I clicked on the "return/exchange request" on their web site and followed the appropriate links to request a return for the bag, and even printed out a UPS return label from them. They were going to charge me $5.75 for return shipping since I wasn't exchanging it, but I was ok with that, since it was not their fault.

The first day I could, I dropped the package off at UPS and expected to have my credit within that week. TGW received the bag back via UPS on 6/19. Unfortunately, I did not get my money back right away. So, I waited a week, and then I called and spoke to a woman in customer service who first told me that she couldn't find my return, then when she found it (after I gave her all the info), she told me that I should have called them first to get a "return number" or something. I told her that I just followed the steps online, and they need to get their system straight. At any rate, she said she was taking care of it and I should get my credit in a few days....

Two more weeks go by...and no credit! I SENT SEVERAL EMAILS TO CUSTOMER SERVICE, NONE OF WHICH WERE REPLIED TO. I called again and spoke to a different rep, and he told me that he didn't know what was going on and he would forward my order/return info to his manager. I emailed him a few days later to follow up and he told me that return credits take like 6-8 days or so! I was like, "give me my money now"...it had already been several weeks! He didn't reply back from that.

Well, today (7/14) I finally get an email from TGW stating that they have received my return item, and the credit is being processed. Oh and the money will be credited back in "5-7 days." So...assuming that I'm not being lied to again, when it is all said and done, it will be at least ONE MONTH that it has taken them to give me my money back.

BOTTOM LINE...I never had any problems with this company UNTIL I had to return something and deal with their customer service. I don't think they care at all about taking care of the customers...just taking and keeping our money!!!

I WILL NEVER BUY FROM THEM AGAIN!!! "

"Ordered a golf bag from TGW. They sent the wrong bag. Called them to return. Got a return UPS label. Sent back with confirmation from UPS.
Called about credit card refund becasue they did not have the bag as advertised. They stated 7-10 days. No credit came forth.
Called again and talked to a supervisor. He said it would be credited that day-did not happen. Made more calls and when I asked for a supervisor got cut off.
Called my credit card company and they gave me a credit. I will let them deal with this.
DO NOT BUY FROM THIS COMPANY."

"Awful customer service!! Placed order online, site claims order shipped that day, tracking number never worked, shipping company says package never recived. OK, so after a week, and no package (I'm in the same state as the warehouse), and 2 unanswered emails I call. On hold for 15 minutes before I talk to someone, who tells me they shipped it, and I need to take it up with the shipping company. Shipping company confirms they never got the package. Called back to wait another 20 minutes, was told I couldn't get a refund till they filed a claim, in 3 weeks, whick would take 2 weeks to get an answer on!! I've got to wait 5 weeks to get my money for something that was never shipped? Very rude, when you call, and put you on hold mutiple times to "talk to a manager". Never again. "

"Lip Service at it's finest !! After years of patronizing this company, I received a rude awakening to their real "customer service". As I was awaiting an order, promised to be delivered a few days (I needed it for an upcoming birthday), I come to find out when I called to check on the order, that the order was "cancelled", even though the information on the website shows the order "pending". To my utmost surprise, I was told they no longer had the rainjacket I ordered, even though I was promised that the item IS in stock and WILL be delivered by the date I requested. I received ABSOLUTELY NO notice from TGW that the item was never coming my way and nor did anyone initially even apologize for the oversight. What a sham company !! As I feel I can never trust this company with their cavalier attitude towards a once-faithful, well-spending customer, I'm more than happy to move my business elsewhere, letting everyone I can, know to do the same ASAP."

"Called in to get my order address verified (order held for review) and sat on hold for 45 MINS. Operator tells me that "it's all taken care of, will ship today".

Get a call an hour later from another operator saying they won't ship unless I call back and verify. on hold for 1 HOUR.

Terrible.

Paid for overnight shipping to have these clubs by Wednesday. Instead I get to wait while this company's outsourced customer service pulls their head out."

"I ordered a golf bag from this company and after using it i realized that it was not 14 individual compartments as advertised. i contacted customer sevice and they stated that i could not return it because it was what they called used because i put my clubs in the bag out on the golf course. now i'm stuck with a bag that my clubs get stuck pulling out just like the old one i was replacing. they do not back the products they sell, horrible customer service."

"I purchased a golf bag on July 16, 2007. TGW offered the best purchase and shipping prices that I could find. The transaction was very easy and the bag was delivered on the day it was promised. I would definitely purchase from them again."

"I ordered a Callaway STS Golf Bag that was on clearance. My order was suddenly cancelled although all the information was correct. I did not receive an email from them. I had to check in the website to see that the order was cancelled. I called to inquire why my order was cancelled. The rep told me that they were told to cancel all backorders regarding this product because they would not be shipping anymore. Then he said that one was in stock and placed an order for me.

A couple days later I called in to find out the status of my order. Turns out that the order had not been processed because the rep did not put in the correct billing address. Again I did not receive a phone call regarding this and I could not check the website because the order was placed over the phone so it does not show up. The lady took my correct billing address down and said that the order would be processed today.

I called a week later after I had not received the bag. I am not informed that my order was cancelled because the one bag in stock that I was supposedly ordering was promised to someone else and shipped to that person. Again no one called to inform me that I would not be getting the bag. The best they could do is offer me 15% any discountable item. Notice how this isn't on all items.

This is the worst customer service ever and the worst company to deal with if your item gets cancelled, rescheduled, or anything because they do not phone in to tell you what is going on.

I recommend only ordering items that are not on sale, otherwise you might run into my situation."

"I was in the market for a new golf bag and I stumbled across TGW. They have a very easy to use web site that make it real easy to compare models, but the best thing was the price and the delivery was great, I chose free shipping and I receive my golf bag within a week, not bad. I would definitely purchase from TGW again and I would recommend them to all my golf buddies."

"Hard to find items! Great customer service. They ask for proof of id and credit card, sent it via a .pdf file, they release order the next day. Surely shop again."

"I just tried to make an order while on an international business trip, so I can have the order delivered to me by the time I get back. However, since I ordered from an international IP address, I was told I need to fax or e-mail a copy of my statement or a copy of my credit card plus a photo ID. If my credit card approves the order and it is being delivered to my home address, I am not sure why I am required to jump through hoops to make place this order. Fortunately, absolutely none of the dozens of other orders I have placed while traveling internationally have ever required me to do this. Obviously, I don't plan to deal with TGW even when I am back at home."