"Please for the love of God don't give these people business. They will screw you over I the long run any way they can. Their little company needs to wiped off the earth so honest people can do business. "

"bought their product on amazon, I am an accountant and needed a reliable calculator, bought the Monroe 8130 Calculator, known for its robustness, however received a fake item, made in china rubbish that said Monroa...does not function nearly as how it should!!! Amazon should remove these scam artists"

"Beware!!! Story is too long to tell so all I have to say is they SUCK!!!! "

"I should have seen this site before buying from them.. =(

I bought 2 itens from them using Amazon's site. I thought that just by being on Amazon, which never disappointed me, it would be alright..
I made an order of 2 itens, using the 1 day shipping option, which should deliver the itens on the next business day, because i had a friend who was in LA for a few ays and i wanted him to receive the order.
Passed a couple of days, i looke my order i saw that it was not shipped yet, so i asked for a cancellation, now that my friend would not be there anymore to receive them in time.
They answered telling me that it was shipped, but it never changed status on my orders panel on the site.
A couple of weeks later, Amazon sent me an email saying my credit card would not be charged because the seller did not set the order as shipped.
I felt a relief..
BUT, 1 day after this the seller sent me an email saying that the other item was shipped!!! The sent one after and 2 weeks later the other!!!! And i asked the 1 day shipping!!! Now they sent me the tracking of the first item and it is with the receptionist of the place.
I could be losing only one item, because i ASKED the cancelation, but now they shipped the other with 2 weeks delay and said "sorry for the incovenience"
Now i lost 2 itens and the shipping money because of this incompetent store!! >.< "

"We ordered a computer battery from The Factory Depot. They refused to make it good when it did not work so we are out a lot of money. We have filed a complaint with the BBB. We will NEVER get anything from them again!!!"

"terrible - they DO NOT HAVE SERVICE. Ordered my daughters Halloween costume the 23rd at 10 a.m. and paid for 2 day shipping. Waited 3 days "prepared to ship" was the status & e-mailed - no response. Waited 2 more days & called - no clue. Minutes later rec'd e-mail that the item was damaged & they are out of stock. Now it's 3 days before Halloween. NEVER use this place!"

"The Factory Depot is not an Authorized Kodak Reseller and Kodak will not stand behind their products. I recieved a Kodak Scanner for Christmas and it broke 1 week after Factory Depots warrenty ran out. That is 30 days. Kodak finally got back to me saying "it was rejected as the seller of the P811 Scanner is not an authorized reseller. When Kodak products are sold online, by unauthorized resellers they are sold "as is" and do not come with a oney year manufacturers warranty. Please don't buy from this reseller who else are they stealing from. It almost sounds like their merchandise is stolen or obtained illegally. Shame on Amazon for allowing them to resell under Amazons name. Shame on THE FACTORY DEPOT for poor business practices. Shame on Kodak for not standing behind any Kodak product. This was new right out fo the box still in plastic coverings."

"Buyer beware- The Factory Depot sent me defective merchandise and is trying to avoid issuing a refund.


Don't spend your money with a company that sends out defective merchandise and won't accept a return!!"

"The Factory Depot. What can I say about the Factory Depot. Let's start by call them a bunch of SCAM ARTISTs! Lets's say they Lie, Cheat and deceive the consumer. The Factory Depot should be BANNED from selling on the internet. Amazon should NOT do business with such crooks!
My story involves me ordering toner, receiving toner which was for a different model printer. I was NOT allowed to return the toner for the correct model, even if I paid for shipping both ways (as was my offer). REMEMBER, BOXES WERE UNOPENED
SHAME on The Factory Depot. I work Damn hard for my money. So guess what? I'm throwing away 2 boxes of toner. The Factory Depot has NOT heard the last of me, nor has Amazon.
STAY AWAY FROM THE FACTORY DEPOT!!!!!!!!!!!! aT ANY COST!!!!!!"

"I ordered an expensive TV wall mount from the Factory Depot via Amazon. I immediately noticed I had used the wrong shipping address and cancelled the order. A week later they shipped the item, then recalled it, so I never received it. I did not realize that the order had not been cancelled until I received my cc statement. Tried to contact them for days via e-mail. Finally found Customer Service number, called several times with no good result. Finally filed claim via Amazon. Amazon resolved the issues promptly and professionally.

I highly recommend avoiding thee folks. I certainly will never use them again."

"Ordered a light controller (Chauvet OBEY10) through Amazon. It arrived as promised, worked two months and died.

Now the fun part: there is NO email address for customer support nor returns. Only one emaail address for 'sales.' And that box is full. So I tried the phone number - it doesn't go through. No voice mail, no busy signal, it just doesn't go through.

They list hours - but no days of operation. So I assumed they are closed on weekends - Hello? You couldn't get a kid to print out your incoming emails or set up another box for customer service? Or staff the phones on the weekends before Christmas!??"

"I can understand why the Factory Depot does not participate in this rating program. I ordered a desk from them. They promised to ship it within 2 business days and 3 to 5 day shipping. It has been over a week and they still have not processed my order or shipped the desk. Emails to them will get you an automated response that says they will respond to your email in three days. I finally got through to them on the phone and all they did was give me the runaround. They had every excuse in the book about why they had not processed my order as promised. I recommend you avoid this company at all costs! Do not order anything from them!"

"DO NOT MAKE A MISTAKE BY BUYING FROM THE FACTORY DEPOT!
This company is BAD!. The WORST you can find out there.

I ordered a TV cabinet through Amazon because of the low price. The item was delivered 3 days later buy a trucking company who refused to wait until I have opened the box. I opened the box and discovered that the glass doors are broken-saw pieces of glass on the box. I did not take the cabinet out of the box and immeadiately closed it again. I emailed factory depot and was told that I have to get the box ready for pick up by Fedex in 3 days. Nothing happened in 3 days so emailed them again. They emailed me back to say that I have to ship the item back to their return department in CA, I live in NJ, to get a refund. I told them they have to do it because the item was delivered damaged. It is not right that I pay for the return. They refused and insisted that I signed the bill of lading and therefore it is my responsibility to return it. This issue is still unssettled. I am now waiting for Amazon to act on this.
Online buyers BEWARE! DO NOT ever buy from thefactorydepot!"

"The Factory Depot has the best price for a Rhinotek compatible for Lexmark T632 Black Toner. When I took it out of package Black Toner shot everywhere clothes/rug. My computer guy explained seller knew or should have known it was defective before shipping. Printer wouldn't recognize the cartridge. The likely scam is that they bait you with a $50.93 price, have no quality control, and statistic are that you won't get it back to them in 30 days. I found Factory Depot through Amazon,and had a Amazon Invoice Order, but I never had the opportunity to rate them on Amazon. How does that happen? "

"I ordered from the Amazon storefront which listed 7 of the items I ordered in stock. After a couple of days, I contacted them for status update, and the sales rep told me they were not in stock. He was polite, and promptly cancelled my order upon my request. I will consider doing business with them again because their prices seem to be competitive. I did not have a bad experience like some of the other people who have reviewed them."