"I placed an order from this site on the 4th June. I have rang twice as my order still states being processed. It went straight to answer machine and no one has responded to either of my messages.Part of this order was for a wedding present, it doesn't look like I am going to receive it!!! Buyer beware! Appalling customer service!"

"I ordered some wine glasses on-line from the Cooks Kitchen, and had received them within two days!!

They were very well packed and in good condition and I am delighted with the service I have received. I would recommend friends to buy from The Cooks Kitchen too."

"I ordered items from the Apilco Bistro range in white to match existing items. Communications were good, the items arrived very speedily and in perfect condition which wasn't surprising given that they were perfectly wrapped in a strong box with both bubble wrap and brown paper shredded padding. A pleasure to deal with and I'll be using again."

"Emma Bridgwater Men at Work Gift boxed set

Bought this as a christening present. First time I've used the Cooks Kitchen, have to say very impressed with the speed of delivery. The goods were well wrapped, the item very reasonably priced, and postage and packing not too extortionate. Would definitely use again!"

"I needed to replace some oil drizzlers and after searching the internet found that my need was best served by those stocked by The Cooks Kitchen.......and they were among the cheapest to boot. The items were dispatched the next working day and I received them the day after. Excellent service and value for money."

"A great addition to my kitchen, great value and most importantly it looks absolutely fabulous. You gotta have one."

"Ordered some Topsy Turvy salt and pepper grinders as Cooks Kitchen were offering them at a much lower price than my local retailer. They arrived very quickly and we're very happy with them! "

"I bought this large wooden trug from cooks kitchen for my mother for mothers day, it was well made and large enough to gather all that yummy home produce.
Delivery was quick and the item was well packed.
the cost was good and overall service perfect
"

"hi

i just place order two days ago.
after no response .... i just realize this might be a fake web ??

i really need to get stock before 2/25,..... anyone can help me ?"

"Appalling customer service from this company - avoid at all costs.

I ordered a pan from this site that was advertised as 5-7 days delivery but after waiting for two weeks I contacted them to ask when I would get the product and was told it would be with me within a few days.

In total I waited five weeks and during that time found out the product was out of stock and they had to order it from the supplier, they had no idea when that would arrive and admitted that no where on the site do they tell you whether a product is actually in stock or not.

On my last call with them the man I spoke with was so rude and nasty that I had to ask him just to cancel my order and give me a refund. The whole time I was waiting on my order I didn't get a single email or call to explain the hold up, I had to contact them for any information. Don't order from this site if you actually want to receive what you've paid for - there are plenty of other sites offering the same products, I suggest you use one of those."

"Customer Service is terrible! Had to chase up as items were on "Back Order" Was told that one of the items were temporarily out of stock. I asked if they could at least send the remaining goods as it was a Christmas Gift - when these finally arrived, one of the items was damaged. I cannot get through to them as the telephone continually rings out and I have now sent several emails requesting a replacement - to date NOTHING - no response from my emails - how rude and what extremely poor customer service - it looks like I am having to give the damaged item as a gift and try and get a replacement after Christmas - last thing I wanted to do was to give someone I love a faulty gift!
I would never recommend this company to anyone and will not be ordering from them in the future.
There are plenty of companies out there who deserve the business"

"Wholeheartedly agree with the previous review.

This company's customer service is terrible. I ordered 2 mugs over a week ago and the status of the order is still showing as "Order received and being processed. We will email you once it has been dispatched."

Meanwhile there has been no correspondence to reassure me that the order will arrive. It seems there is no one available to pick up the phone as I have tried to call several times and there has been no response. "

"DO NOT BUY FROM THIS SITE!

Three weeks have passed since my order. The money has been debited from my account and the order is apparently "still being processed".

I have emailed the company on three separate occasions to every email address mentioned on the website - no response.

I have phoned the company on several occasions - no response.

I repeat - do not buy from this company, or its associate Kitchenware, and if you have also been affected please join me in reporting them to Trading Standards and spreading the word."

"I used this web shop for my Easter cake tin and cookie cutters. The items I bought were exactly as expected and arrived well in time for my Easter bake marathon! Loved the great choice of tins they had and when I called to check stock before I ordered I got straight through to a human being. They even sent a recipe card with the tin. I will be back.

"

"I recently purchased a barbecue tool set and some of their bee glasses. The items are all absolutely beautiful and packed impeccably. The qulity of the whole order is exceptional. Delivery on time. Would be happy to recommend this shop. "