"DO NOT BUY FROM THIS COMPANY
I purchased a SET of these jewellery stackers DEC 20, 2018 (It is now 6 months later - July 16, 2019). The Container store shipped part of my order, they shipped the bottom pieces but no lid, making this unit useless. I have followed up with them 9 times since then trying to return or get the remainder of my order. First the product was out, then in stock in May, then no longer available, oops, sorry, it IS available now, but coming in June, etc... Each time with a different excuse. YET THEY CONTINUE TO SELL THE PRODUCT ON THEIR SITE. DO NOT BUY FROM THEM. They do not honour their orders. WORSE ONLINE SHOPPING EXPERIENCE EVER!!! "

"Yep. That headline is correct! $3 worth of labels and $74 to ship to Australia. Cancelled order at checkout. Disgusted!"

"I wanted to like this place but after a second try, I'm done.
The store is clean. I'll give them that. Aside from that shopping at the Cherry Hill, NJ store has been frustrating.
Both times there have been more employees than customers in the store and both times it was like pulling teeth to get help.
VERY passive/aggressive vibe in this place.
Here's the final straw and why I had to write a review...
I went in last night to buy a hat rack (acordian style). They had two displayed. I couldn't find any in a box so I asked for help. The cashier paged for help and after about 5 mins a guy showed up.
I took him to the area and after looking he came to the same conclusion. That there were non in boxes.
He then said that he thinks they're being discontinued. I said, "Fine. I'll be happy to buy either display".
He told me he had to ask a manager. After 20 mins!!! I'm not kidding. He was gone for 20 mins. He came back and said they are being discontinued but they couldn't sell me the display because they couldn't provide the hardware.
I said the "hardware" was a few screws and if I can't have the ones already holding it I'll provide my own. I just wanted the rack. I have purchased floor model televisions for heavens sake! It's called "as is condition".
He told me again that the manager said no and that it was against store policy and besides, there was nobody to take it down, lol. That line made me shake my head. I said, "it's 6 ft off the ground held in by a couple of screws and weighs 2lbs. I can take it down or you can take it down. This is silly".
He held to the no regardless.
I walked out a very unsatisfied customer and will never go back. I will be forwarding an email to their corp offices. "

"It took them 2 weeks just to ship out my label holders. 2, fricking, weeks. It should take 1-2 days!"

"Tried to buy 2 trash cans online. Both came without lids (did someone just forget?!) and they were both dirty/dusty and with bugs inside. Super unprofessional...."

"The items I ordered didn’t ship until a week after I placed my order. Even then I’m pretty sure they only shipped the items because I contacted them about not getting a tracking number or any shipping details. Once I got the tracking numbers it was over a week before the items would be delivered. I then realized the small storage shelf I ordered was not included in the shipment and contacted them a second about the missing item. They stated the item was out of stock for a month, but it would ship when they had it back in stock. There was no notice or communication from the company that this item was out of stock or that it would be a month before it was shipped out to me. I was able to cancel the order on the remaining item as I preferred to just order a similar item from amazon and get it in two days. Had I known the amount of time it would take to get my storage containers I would have just got them from Amazon. These were not customized items by any means. They were just simple plastic bin. I will not order anything from this company again. "

"Wow, I wish I'd checked Reseller Ratings before ordering from what I thought was a reputable company. Not only did they sit on my order for an entire week before shipping it and charging me an extra $16 for "free shipping," but they sent my shelves in their original boxes, which are clearly not meant for shipping. As a result, both boxes arrived damaged and damaged the product inside. Their communication was terrible--I received no order confirmation by email until almost a week after placing the order.

Because they were so large and bulky, I didn't want to have to deal with returning them and offered for them to credit me for the damaged items. The rep said they would not and that I would have to bring them back to the store, or I'd have to package them back up for UPS. I asked for a supervisor, who refused to provide me with any identifying information other than a first name, and refused to call me back when I ran out of time because I was on the phone with them for so long. Truly awful customer service. I will never order from them again."

"Attempted to buy some merchandise. Used my Visa card. The reader said "approved" but would immediately after time out (not printing a receipt). I was asked to try it again and the same thing happened twice. I was asked to try a third time and I refused because I knew those charges were going through. I did not take the merchandise with me. I was told to come back with copies of my bank charges if they had gone through. A couple of days later I went back to the store with copies of my bank charges as requested. At first I was told all manager had left the store for the day??? When I persisted, a manager miraculously appeared. Explained the situation and allowed him to make copies of my paperwork, Manager would not make a decision without first contacting their Accounting Department. I has been approx. one week and they billed my Visa for $100+, without giving me any merchandise, and the bureaucracy goes on. It is uncertain whether I will ever get my money back but be aware, I am not giving up. It is not the $100 but the principle of the thing. I will take them to Small Claims Court if I have to. Beautiful store, lousy Customer Service. Not worth the aggravation. "

"The Container Store advertises that you should receive your order in 3 to 7 days. I placed an order on 6/22/16, and it was processing for 5 of those business days. I contacted them on 6/28 asking if and when my order would be shipping, and was sent a form letter in response that my items had shipped (not reflected on their website until late today, 6/29) The response was timely, to their credit. However, my order of two modular desks (where you order each part separate, like the legs and the desk top) was shipped in 8 different packages, arriving on three different days. The desk tops, which they charged an extra $20 a piece to ship, are not arriving until 7/05. This is going to leave me with 6 boxes of parts sitting around my house for 6 days until I can put them together. Charging (a lot) extra for shipping, delivering outside of their estimate, and having items arrive 6 days apart is just not good service in this day and age. I hope the desks are worth it, but I don't think I'll be ordering from The Container Store again. "

"I love that the store sells unique items that you cannot find elsewhere. The reason they want to speak with you on the phone is to find out if you know how to install the closet items you have in your design. The product line, Elfa, is exclusively theirs. It may look like something you find in Home Depot or Lowe's, but it's not, it's a higher quality. You CAN install it yourself, but you'll need to have them explain how to do it first so you don't install it incorrectly and then write a bad review because it doesn't work correctly. Instead of having to read all the "instruction manuals" they talk to you on the phone, or in person, to make sure you understand how to install and use their products so you won't be disappointed with them. I'd rather have that any day than to get a product shipped to my home and then struggle with trying to read the instructions and take all my time just to put it together incorrectly. I'm glad that they care so much for their customers that they are willing to spend time with each one of them to make sure they are completely "in the know" about their products. Thanks! Container Store."

"Looking to utilize the free online design service.

This is classic bait and switch. You gather ALL the information they need: measurements, storage options you'd like, etc.

Should be simple - instead you're greeted with "we need to talk to you about this design" on the webpage. There is no design delivered before the conversation.

Classic high pressure model where they'll try to get you to buy something more than you need. Otherwise, just do the design.

Horrible business model.....terrible....this isn't the 1970's, container store."

"Ordered my product online.Product is great, but the customer service is lacking. I was contacted after leaving a positive review that did not properly install, when the shelf did not come with instructions and the created an incident number from my review. The emails were very ugly and they removed my review. Would not recommend due to customer service"

"I placed an order over 5 days ago, and it is still "in process" and not shipped. Ridiculous!!!"

"I have placed two orders with The Container Store and both my experiences were the same.
The products I ordered were in stock but did not ship for 3 days on the first order and at least 5 days on the second.
The products I ordered were exactly as described, and the price was fair, but the lack of promptness in shipping will make this my last order with them."

"Good selection of products, the store is endlessly fascinating. You can avoid shipping charges if you arrange for pickup at your local store. It worked great and saved me a lot of time. One item was mistakenly left out of my order and they shipped it to me at no charge."