"Within five hours after ordering two new-but-almost-obsolete Best Data ISA controller-based modems from The Computer Wiz in the Amazon Marketplace, I received a message from the owner through Amazon.com to ensure that I really intended to purchase old technology. She also advised me that a check of the physical inventory revealed that, contrary to the electronic records, only one of the modems was in stock. Without missing a beat, she offered to substitute for the same price a new Best Data external modem that sells for a price higher than the ones I intended to purchase.

I accepted the owner's offer, which included everything I would need for a complete installation, and the modems were delivered on the Monday following the Wednesday on which I had placed the order. The modems came in their original packaging, were packed in sturdy corrugated-cardboard boxes, and included installation CDs and printed installation instructions. Three days after the modems arrived, The Computer Wiz contacted me to ask whether the modems were functioning properly.

If you want the assurance of dealing with an online merchant that puts customer satisfaction ahead of profits, shop at The Computer Wiz."