"From my experience with an item damaged in transit the customer service department called me within 15 minutes after emailing informing them of the damage. They asked for more information, I sent them pictures, and the entire issue was resolved to my satisfaction within 12 hours. Overall, the order fulfillment was fast, the customer service was fast, and the price was good. I will not hesitate to buy anything from TheHardwareCity's website or on Ebay in the future. "

"I ordered all of my lighting supplies from thehardwarecity.com for my last rehab and I am very pleased with my products. My order arrived early and nothing was damaged. I am very impressed with the quality of the products I ordered. Thehardwarecity.com is truly a 1-stop shop for hardware supplies because instead of going to the local hardware store to pick-up construction supplies, I can order all of my supplies online and have them delivered to the rehab. That alone equals no time lost and no time lost equals more money and profit for my business! I have recommended thehardwarecity.com to all of my friends and fellow rehabbers!"

"Prior to placing my order I checked with this company to make sure the containers I was going to order had a blue latching lid. I was assured that they did. When the containers arrived half of them had the requested blue lid, but half of them had a clear lid. Since they would be displayed together I wanted them all to have the blue lid. I called the company to complain and no one has ever called me back. I won't use this company in the future."

"Excellent service !!!! I want to say how pleased I was with my order. Not only did you have the lowest price around, you shipped it to me fast !!! I would highly recommend The HardwareCity to anyone. Thank you. "

"Estimated shipping was $10 for FedEx home delivery, a lot for a one pound package.

When I tried to place the order the shipping was $35, more than the cost of the items.

What a ripoff!"

"when I purchased a 655 bath/fan/heater/combo from the hardware city, i was unintentionally given a defective device. but i got my replacement in no time at all!"

"We purchased multiple times using hardware city. I am impressed with shipping services,and quality of products.

We also loved the customer support of the hardware city.
Staff was very helpful in exchanging products."

"The Hardware city prices were very competitive. Shipping costs were reasonable. Shipment was very prompt and the item was well packaged."

"My purchase was very pleasant - customer service person was very polite and willing to help, I received my item, which was exactly what i ordered, I will definitely recommend this online store to friends and family. Thank you for a job well done.
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"I am extremely pleased with TheHardwareCity.com! I placed an order on Wednesday, they shipped it on Thursday, and I received it on Friday all while choosing the least expensive shipping method! I've already placed my second order with them!"

"Great customer service, accommodating and responsive. This is my second order with this retailer. So far reasonably fast shipping, very low prices, great shopping experiences."

"My order was shipped fast and the price was great! Thanks thehardwarecity.com!"

"The Hardware City had exactly what I was looking for at a great price. The only phone call I had to make was to request UPS shipping (not fond of FedEx). They complied with my request without hesitation and I received my order safe and fast with UPS."

"My order was filled and shipped quickly. When I recieved my shipment it was not what I ordered. Called Hardware City and we discovered that it was not their fault, but the distributors that made the part. They showed the part we needed, but had an incorrect item number with it. Resulting in us getting the incorrect part. Hardware City went as far as finding me the correct part number that I needed and refunded the amount I paid for the wrong part with efficiency and courtesy. Thank you Hardware City. I would recomend Hardware City and also shop with them again when needing any parts."

"Excellent customer service. I was having trouble initially getting a credit card to go through and left EMAIl. They called me back right away and got the order going. When I had a damaged item they gave me a credit quickly and without a hassle. Good job!"