"I never leave reviews and have never contacted the BBB - until I dealt with TN Nursery. Please trust the negative reviews and their F rating on BBB. This is the most dishonest and unethical company I've had the displeasure to deal with.

I ordered 2 trees during a sale in April, ‘22. They arrived quickly, but that’s the only positive thing I can say about this company. My 1st clue that they are unethical is when I opened the box and the trees were dead…not dormant, dead. There were broken pieces in the box and the top of one tree was snapped off. Hoping for the best, I followed the directions for reviving the trees and planted them the following day. Fast-forward 2 weeks, and there were no signs of life, so I contacted the company and, per their warranty, sent them pictures.

My 2nd clue should’ve been in the response I received. “Following verification, we will ship the replacement plants to you. We will be able to deliver them by November 2022.” They should've been able to ship them to me immediately, but I thought they were an honest company and agreed that receiving them by Nov. would be fine.

Out-of-the-blue, in August, and past the date I could dispute the charge on my credit card, I got an email stating that they’d issued an in-store credit to me. I asked why I got a credit instead of replacement trees. They responded: “The Management decided to issue you a store credit equivalent to the value of your purchase so that we can swiftly address your issues with the plants that you purchased. The credit do not have an expiration date so that you can use it in buying your preferred plants anytime. Hoping for your understanding on this matter.”

They could’ve ‘swiftly addressed my issues’ by sending me the replacement trees like they said they would. I responded that I did NOT understand because I was told that the trees would be replaced with no further action on my end. Furthermore, the credit didn’t cover shipping, and it wouldn’t even cover the cost of one tree of the same size that I’d originally ordered. Asking how that honored the warranty, I got this response: “Please understand that the warranty does not include the shipping fee that is why it is not included in the store credit. Hoping for your understanding on this matter.” At this point, I contacted the BBB. TNNurs never bothered to respond. They must get so many at this point that they probably go straight to their trash.

I specifically remembered the warranty stating that they would replace the trees for free if there was anything wrong. It was the reason why I decided to take a chance on ordering from TNNurs in the first place. So I decided to look into what the warranty said. Lo and behold, it had been changed! At the time of my purchase, the warranty on trees stated: “We guarantee you great plants. . . If they do not produce leaves two weeks after your other plants have greened out, call us. **We will replace them at no cost to you.** We do ask for pictures as proof they are dead and if it's in the dormant season also a scratch test.”

I responded with a screenshot of the warranty and asked, “Are you saying that you will no longer honor the warranty that was valid at the time of purchase and to which you agreed on May 16th, 2022 guaranteed a replacement of the plants I ordered?” Suddenly, their tune changed. I got: “Just a quick update. Our operations unit said that to avoid confusion, we will ship your replacement plants this fall. Kindly disregard the store credit issued.” There was NO confusion. I was told the trees would be replaced, and then TNNurs wasted my time trying to BS their way out of honoring their own warranty.

I’ve just received and planted the replacement trees, and though they look better than the originals, I won’t count on them living and won’t spend any more time arguing over a $40 purchase. I’ll just count myself lucky that I didn’t waste more and hope that my review will save someone else time, money, and the headaches that come with fighting with a dishonest operation. *Hoping for your understanding on this negative review.*

Edited to respond to TN Nursery's comment below: Most companies would learn and grow from the feedback they receive. TN Nursery does not. Please read their responses to dissatisfied customers. They take no responsibility for their own actions. Instead of apologizing for their lousy customer service, they will say that they are sorry customers feel the way that they do. That should tell you right there that this is not a company you want to order from."

"After 3 unanswered voice messages, 3 unanswered messages on their URL message board, and 1 unanswered email message, I cancelled the order. They shipped it anyway."

"I have ordered from TN Wholesale at least seven times now. Never disappointed."

"quick, easy to use, well priced"

"I loved being able to shop by grow zone. The selection of trees is good. "

"Was fairly easy to place order. Looking forward to our First purchase from y’all."

"Site was easy to navigate, and I was able to find what I wanted quickly."

"I've wanted a DC (Kwanzan) cherry tree in my yard because of the beauty they present in Washington DC. This was the best price-to-size combination I have found in a very extensive search. Can't wait to plant it!"

"Browsing and Ordering was as easy as can be! "

"I LOVE THE WRITE UP ABOUT TREE AND ALL THE INFO AVAILABLE AND GREAT PRICE."

"A little magnifying glass icon lets you find what you want.
There wasn't one.
I found the tupelo and sourwood I was looking for, but I had to look through everything else to find them.
"

"Great selection and reasonable price"

"I found beautiful plants that I havent been able to find anywhere else. I am excited for my new plants to arrive. I am hoping planting instructions and care will be included. Will repost after receiving my order."

"My second time I order from them "

"Placing order was very understandable and shopping your items were a pleasure.. Thanks!"