"My 1st order with techexcess and it went very well. Good communication / order tracking. And I have to say, it was fast service & shipping. I placed my order on Thurs (1/19/06) and I received it on Mon (1/23/06). I honestly believe that if the weekend did not interfere, that I would have received my order in 3 days flat!
My constructive criticism: (1) Web page interface is not the easiest / user friendly to work with; (2) inventory status needs work. I tried to order a battery for my HP zd7000 notebook. And I kept getting a vague error message "The combination of options you have selected is currently out of stock. Please make another selection.".
All in all, I would certainly order again from techexcess. They saved me a bundle on a media cable for my notebook -- not to mention a 'MB replacement work-a-round' deal that saved me over $300 (the power port on the notebook was damaged which required the MB to be replaced -- or very good solder work to fix the port. And HP wants $300 plus shipping and expenses to fix. So, techexcess sells an HP media cable -- for a VERY low price compared to HP & other resellers I must add -- which powers the notebook and charges the battery through a media port instead of the power port.).
Great job techexcess!! "
"I purchased a dvd movie writer from techexcess. I received an email two days after I placed my order, that their inventory was incorrect and they did not have my item in stock. They did refund my money, but days later, the item was still listed as available on their website. I don't want to keep giving out my credit card when items are out of stock. They need to keep better track of their inventory and update their site."
"Great store with a good selection. There's no hassle at all with fast shipping."
"VERY pleased with this company. I bought an HP Compaq DL618A Top Load Laptop Notebook Case Bag from them on ebay on Saturday (Dec. 3rd). Had notification that the bag was shipped on Monday (5th) and received the bag today (8th). Merchant easy to deal with and seems to have everything (shipping, communications, etc) with customer down to a fine art. Their price was the best on this item I could find. I will be doing more business with this company for other needs.
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"I only have great things to say about this merchant. It had ordered a genuine HP battery for my laptop. First of all, my order arrived within a short time and in perfect condition - at least externally. Within 3 months, the battery started running out in less than 20 minutes of fully charging. The battery had one year manufacturer warranty. So, when I contacted HP, I was transferred to various departments. After almost one hour's efforts in vain, I was utterly frustrated and hung up. When I contacted the merchant, he worked for me with HP and got them to send out a replacement item. I was pleasantly surprised by the excellent customer service."
"I'm glad I took a chance and ordered from TechExcess.net based on the good reviews I saw here on ResellerRatings.com. I ordered a "Compaq Compatible" battery for a Presario laptop. However, since they ran out of stock of the battery I ordered, they substituted it with an actual HP/Compaq brand battery. Not only that, but they gave me a 6600 mAh battery instead of the 4400 mAh battery that I ordered. The only downside was that ground shipping from NH to AZ took over a week, but that's more a fault of UPS."
"Great customer service. Ordered at 11:30pm, had a call from customer service the next day, and it was shipped that same day. It was at my door the next day. Less than 48 hours start to finish. Not to mention the price. Very impressed."
"I ordered a battery for my HP pavilion Z4325 from TechExcess. I was pleased with the way the order was handled and the delivery. The battery, however happened to be bad - would not charge. They were very responsive and directed me to an hp help line. When hp was uncooperative, they interceded on my behalf very quickly and I received a replacement battery (which is working fine) the next day. I was pleased with the way TechExcess handled this problem."
"I bought a laptop battery for my HP Pavilion ZE4210 laptop. It was sent 1 day after the order was placed via UPS Ground. Provided Numbers and overall great service. TechExcess is one of the best stores!"
"Techexcess works very hard to earn your customer satisfaction. When an item was out of stock, they offered an alternative item at a low price and shipped it overnight. The difference is that they didn't say they would ship it overnight to try to entice me to purchase - they just did.
Consequently, I ordered the original item I wanted from them over someone else when it was back in stock.
Overall, a straight-shooter."
"Great products at a great price. Shipping was pretty speedy as well. I received answers to all my emails within a day. As soon as the need arises, i will definitely be shopping at techexcess again."
"I am very happy with services provided by TechExcess."
"I use Techexcess for all of my needs. They have the best price! Also fast shipping. Products are all top notch 100%. Great customer service!"
"they delivered my package a day earlyer than promised and packaged very nice i would do buesness with them again"