"Team Delta isn't exactly your typical online store. It's really a group of robot hobbyists who decided to spread the bulk discounts around on parts by selling to other hobbyists. I found them while Googling around for a simple keyed (broached) shaft collar. Team Delta was selling them for less than half the price I was finding on other sites.

They took a few business days to send me my collars, but Dan emailed me to tell me he had shipped them and to apologize for taking so long. The collars were here two days later. I didn't plan for anything to arrive in less than five days anyway so this seemed like great customer service to me, not a slow delivery.

The only thing that upset me was that when I first found their site and added two collars to my shopping cart, the shipping costs originally were a minuscule $2 and change (which is all it cost to ship them). I didn't decide to buy from TD that day. When I came back to buy the next day and refreshed my cart, however, the shipping now calculated to $7 and change. That meant that if I could have found someone willing to sell individual collars in town, it would have been cheaper, and this initiated a couple days more of shopping around. This was highly irritating and I felt a bit like I got bait-n-switched. (They still had the best deal I could find, though.)

I wasn't expecting much from a hobbyist's part-time business, so I was really impressed by getting an email, not to mention the unbeatable low price. I was very happy with Team Delta."