"Sent in a trade in order, 2 of the cards that I sent in there were marked as "missing." Pretty silly, considering I photographed what I put in the box."
"I never heard of this company until I received a charge on my credit card. I've reached out to them they have not answered my emails. Obviously this company allows people to steal from you"
"I can't get ANYBODY to reply to any of my messages relating to two sellers that will not respond to my messages. I ordered two different cards and it's been two weeks now with no response, no shipping, NOTHING! So I figured since three sellers wouldn't respond, surely customer service will! I was wrong!! It's pathetic!! I feel like robbed to be quite honest!!!!"
"Tcgplayer is a great website with 100 % legit cards and great quality cards priced low I bought a few singles for $20 and got great profit so I would recommended also using tcgplayerdirect as it is ships internationally quickly so stay with good reviews and low prices so I recommend "
"I ordered a card from a seller on here and never got it. I was told multiple times that I would receive a full refund but never got that either. I've filed complaints with every party involved, which now includes law enforcement and my bank. I purchased the card in question as a Christmas present for my boyfriend and now I can't afford to get him another present because I spent $65 on this stupid site only to never receive the order or a refund. They kept telling me they'd make sure I got my refund and even told me it would show up on my card within four days but it didn't and when I contacted them about it again they never responded. "
"So if you want to sell mapped boxes they will cover you.. the buyer have to return the unopened case or box . If they open and verify that the contents are not there.. they don’t refund or return and what is better,they don’t even lower your feedback... the feedback system is made to cover that, so any rating below 3 stars is sent back to the seller. They just have to say that is not in their control and they get the feedback erased... very unfortunate but this place is now a rats nest so if you are one, you are very welcome to sell there. BUYERS BEWARE!!!! Seller: ForTheWin FTW"
"I have been selling MTG form the inception 1993 I was WOC best seller at 500 boxes per release ran tournaments received free boxes and three of my customers went to the world tournament in 1998. sold my store and kept 200k in MTG Inventory. I started to use the tcg app to upload photos and cards and what do I get!!! harrassed by customer service as the authenticity of the cards... why becuse I am competition to the employees who are selling on the site and what does that mean????I get banned as to not interfere with the scam that TCG is running. No employee should be allowed to sell and yet they do! its a conflict of interest. your better off selling on ebay or in my case started my own web site"
"Bought a bundle of cards, had one of the cards "moved to" "save for later" AFTER CHECKOUT. WHAT DOES THAT MEAN? No explanation as to where my money went, nor was there any explanation as to when I would get the card I ordered. "
"They have a pre-sale terms of service which says sellers must fulfill 100% of pre-sales. However they don't enforce this. They allow sellers to cancel pre-sales with the flimsiest of excuses such as "I ordered packs instead of boxes, and didn't realize that the item I ordered for $65 wasn't the same item I was selling for over $300". Any seller of Magic the Gathering products is definitely aware that Wizards of the coast does not sell sealed products that give stores that type of profit margin, and TCG player for certain knows that.
They will tell you to leave feedback when your order is cancelled, and then will delete all negative feedback for that seller, so you do not even know if a seller has a history of cancelling orders and not fulfilling their pre-sales when you order from them.
Support will eventually tell you that this falls into the category of "issues that aren't in their control" for the seller because of whatever flimsy excuse the seller provided. In my situation they said they thought they ordered cases of VIP double masters but actually ordered packs, and apparently did not notice or thought it was completely normal that the price they were paying the distributor was roughly $65 and the price they were charging was $334. So either lying or gross incompetence take your pick, but apparently which ever it was happened to not be 'in the seller's control'.
My cancellation happened during a price spike of the product adding to my skepticism that it was merely gross incompetence on the part of the seller."
"I ordered a 150+$ list of cards and they some how lost 26$ of it. I went through various emails, back and forth, even showing proof of the charge that was made from my bank account, and STILL they tell me it was from previous cards from the list i bought from. They are NOT to be trusted! They will scam you of your money! I will be taking my business elsewhere from now on. Tcgplayer is a crock of sh*t."
"I understand that they are a marketplace and different people run their stores under this one website, but I am going to be totally honest and say I only buy from TCGPlayer if it is not available anywhere else, I am in no hurry at all to get the cards, or they are way cheaper than another outlet. Since they have changed their shipping rules, almost every card has shipping under a certain amount, which I am fine with, but when I pay for it...I think it should be shipped pretty quickly. At least not a week later, as sellers have 6-8 BUSINESS days to ship your card(Even paid shipping). I am not even griping about my most recent order...this happens all the time.
Very rarely have I got my order from TCGPlayer.com and thought, "Dang, that was fast!!" More often than not, I often think, "I wonder if these cards will be here today, we are reaching the last available day they have to get them delivered to me."
It may be more, but the premium from other marketplaces is definitely worth getting your cards faster."
"I had one order. Ended up shipping it to the wrong address. Couldn't get it back. Second order, never arrived. Ever. Contacted seller. Didn't get a refund or cards that ever arrived. Fool me twice, no one should get fooled again. Forget this miserable website run by con artists."
"Hello, I am a buyer and seller and first I want to say if you're interested in any TCG games this site is PERFECT for you, on TCGplayer I have been in basically all situation imaginable for example the buyer won't cooperate and won't give me what I bought or won't give me a refund on something that I either never received or was damaged in transit, I have never received any problems that weren't fixed in a very reasonable time, If the sellers don't take of your order TCGplayer will make sure you are happy with your purchase and make everything right for you. The way the website is set up and the number of people selling cards makes it so you can get basically any card for usually the best price you'll find anywhere. Most people that say allegedly got either scammed or mistreated most likely didn't contact support, had an unreasonable request or just had bad luck with the way their seller customer support works."
"Made 2 orders with TCGPlayer Direct, the first package never arrived, and the second one's tracking showed that USPS had never recieved the package. Speaking to support is slow, but refunds are attainable."
"About 25% of recent orders not shipped. Sellers do not fulfill orders on recent sets will only ship bulk cards or stagnant priced cards. Ebay is the way to go."