"I went to the Taylor Gifts website to purchase the Roll Top Personal Secretary, a wooden organizer to place on my desk. Used a 10% off coupon to bring down the price from 30 bucks to 27, no tax, shipping would be 8 bucks, for a total of 35 dollars. I somehow got their invoice in my email, with no sign that the 10% was applied, and shipping was up to 9 bucks. Down 4 bucks, i call CS to correct the pricing, and the lady was rude and sounded very annoyed that I'm questioning her about the difference between final online checkout price and the email invoice. After 15 mins of explaining to her my online checkout, she didn't give me that 10%, but reworked something with shipping, and got me a total of 37 bucks. Fine, still not getting the 35 i was confirmed at checkout, but not worth arguing with her over 2 more dollars.
Product arrived 1.5 weeks later in original box, put into an outer brown box that UPS ships in. Brown box had zero foam padding in it, no cushion, leaving roughly one cubic foot of space for product box to tumble around in. Of course, UPS delivered a dented crushed package, and the desk organizer had broken sides, torn off roll top, and broken drawer.
Taylor Gifts' 24-hr customer service email reply system? I've waited two days, no reply.
Charged higher on invoice, horrible delivery packaging, and bad customer service.
STAY AWAY FROM TAYLOR GIFTS, ONLINE OR CATALOG SHOPPING!!!"