ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified Tutor Time - 1150 Commerce Park Dr Shopper
Verified
5/5

2020-01-17

"We love Tutor TiMe and the staff."


Verified Tutor Time - 1150 Commerce Park Dr Shopper
Verified
3/5

2020-01-10

"Generally, this school is plagued by constant staff turnover and wildly inconsistent experiences throughout the different rooms depending on the teacher in the room. I have no idea what the director really does since we've gone through so many of them in just three years that I don't think they can have any impact. Most days the front desk of the school is empty and so is the director's office."


Rep reply posted 2020-01-10
A rep from Tutor Time - 1150 Commerc, LearningCareGroupCL, has responded:

“Thank you for reaching out to us - we understand your frustration in the matter. Please reach out to our Customer Support Team at 888-678-4631 so we can help you with your concerns.”


Verified Tutor Time - 1150 Commerce Park Dr Shopper
Verified
1/5

2020-01-03

"Our current teachers are wonderful and we love them so much! They are so good with our daughter and are great communicators. Unfortunately management and the front desk personnel decisions regarding the safety of our child and other child are concerning. We’ve had security issue since the moment we started at Tutor Time and unfortunately we continue to have these issues arise and we no longer trust this facility to value our child’s safety and make decisions that align with safety as a priority."


Rep reply posted 2020-01-06
A rep from Tutor Time - 1150 Commerc, LearningCareGroupCL, has responded:

“The safety and security of our children is of the utmost importance - we would like to connect you with the district manager to further discuss your experience. Could you please call our Customer Support line at 888-678-4631 so they can connect you with a member of regional management?”


Verified Tutor Time - 1150 Commerce Park Dr Shopper
Verified
2/5

2019-12-24

"We have really enjoyed the infant classrooms and the teachers are wonderful and caring. However, for a place that calls itself a learning center, the environments in the older classrooms seem less structured and less organized. This could be due to higher teacher turnover recently and a lack of a dedicated director until very recently, but it has been concerning for our family."


Rep reply posted 2020-01-06
A rep from Tutor Time - 1150 Commerc, LearningCareGroupCL, has responded:

“I’m sorry to hear about your recent experience. We would appreciate it if you would contact our Customer Support Team by calling 888-678-4631 to speak with a representative about your recent experience. ”


Verified Tutor Time - 1150 Commerce Park Dr Shopper
Verified
3/5

2019-11-23

"Please fix the huge pothole in the parking lot."


Rep reply posted 2019-11-25
A rep from Tutor Time - 1150 Commerc, LearningCareGroupCL, has responded:

“Thank you for bringing this to our attention! We will work to fix this. ”


Verified Tutor Time - 1150 Commerce Park Dr Shopper
Verified
4/5

2019-11-23

"Overall, the experience has been positive. While there have been some issues, I feel that overall my child is in a safe place and that she is being cared for well while I am gone."


Verified Tutor Time - 1150 Commerce Park Dr Shopper
Verified
2/5

2019-11-11

"Fair experience overall. Not a lot of consistency between classrooms in terms of control of the class room."


Rep reply posted 2019-11-15
A rep from Tutor Time - 1150 Commerc, LearningCareGroupCL, has responded:

“We would like to apologize for your recent experience. We pride ourselves on the high quality standards we maintain, and would like to make things right. Please call us at 888-678-4631.”


Verified Tutor Time - 1150 Commerce Park Dr Shopper
Verified
2/5

2019-10-31

"Multiple positions have experienced turnover last 6 months, center appears to be moving people around to cover gaps instead of using teachers at their strongest areas of talent. Management has dealt with 100% turnover last 6 months, clearly impacting the confidence of underlying teachers. Used to love bringing our kids here with full belief the teachers would put the children first, now apparent that internal and external influences are guiding the decision making process. Cannot recommend to other parents without built in caveats. There are a dozen plus amazing teachers on staff (Anna, Hayden, heather, sherry, Sherri, Sam, Jill, stefani, randi, etc) but reality is that whether bottom up or top down, entire feel of center has changed over the last 8-12 months - would have seen our kids here until school setting, now wonder at what point the center will be doing more harm than good."


Rep reply posted 2019-10-31
A rep from Tutor Time - 1150 Commerc, LearningCareGroupCL, has responded:

“We’d like to apologize for your negative experience at our school. We’d like to learn more about your specific situation - please call us at 888-678-4631. We look forward to hearing from you.”


3/5

2019-10-16

Inconsistent teachers, high turnover

"One of the main reasons we chose Tutor Time was because we were told our child would have a dedicated caregiver that would look over their care every day and would be the only one to feed/change diapers/soothe etc. The reality is that the same teachers are rarely even in the same classroom every day. Even the designated lead and assistant lead teachers for the room aren’t in there consistently and are scheduled in other rooms more often than not. One of them told me recently she hadn’t been in her assigned room for over a week. Feels like almost every time I drop off/pick up there are different teachers in the room. I will ask how my child’s day was and I am often answered with something like “I’m not sure, I was in a different room most of the day”. I don’t appreciate the inconsistencies, especially with the younger children. I love our lead teachers and don’t understand why they aren’t in the room everyday. Also, turnover in general has been high. Loved it at first but not for the last 8 months or so. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2019-10-22
A rep from Tutor Time - 1150 Commerc, LearningCareGroupCL, has responded:

“We are so sorry to hear this. If you’d like to discuss your experience further, please call us at 888-678-4631. We look forward to hearing from you.”


Verified Tutor Time - 1150 Commerce Park Dr Shopper
Verified
4/5

2019-10-11

"I am very concerned because there has been a very high turnover of administrative staff and still after over 6 months, the building does not have a permanent director. My issue regarding a discount has still not been resolved and that is going on a month now. I also am concerned for the safety of the children, staff, and parents; the parking lot in completely dark in the morning aside from the glow of the Tutor Time sign (which isn't much), and you really can't see anything. There are lights in the lot, however not a single one in one. I would not be surprised if someone ends up getting hit by a car because it is so dark. I do want to say that I absolutely love the teachers my child interacts with, if it were not for them, I would not keep him/her there."


Verified Tutor Time - 1150 Commerce Park Dr Shopper
Verified
3/5

2019-10-11

"Up until the change in administrators we loved TutorTime and so has our daughter. Now we're not too sure about it. We love our daughters teachers."


Rep reply posted 2019-10-16
A rep from Tutor Time - 1150 Commerc, LearningCareGroupCL, has responded:

“Thanks! We really appreciate you taking the time to share your feedback. If you’d like to discuss your experience further, please call us at 888-678-4631. We look forward to hearing from you.”


Verified Tutor Time - 1150 Commerce Park Dr Shopper
Verified
5/5

2019-09-30

"The staff is very friendly and focused in keeping your child safe, learning, and developing. All questions and concerns are handled in a professional manner and the value is second to none. Absolutely the best early learning environment we have found."


Verified Tutor Time - 1150 Commerce Park Dr Shopper
Verified
5/5

2019-09-19

"Excellent care, loving teachers, very clean environment. We love it here!"


Verified Tutor Time - 1150 Commerce Park Dr Shopper
Verified
5/5

2019-07-19

"It has been excellent. A very responsive and thoughtful staff and director. We couldn't be happier."


Verified Tutor Time - 1150 Commerce Park Dr Shopper
Verified
2/5

2019-07-08

"The quality of the school has decreased over the last nine years. My daughter is bullied daily by the same four boys in her class and all that happens is an incident report is sent home. It is not a safe environment."


Rep reply posted 2019-07-08
A rep from Tutor Time - 1150 Commerc, LearningCareGroupCL, has responded:

“Thank you for bringing this to our attention. Our children’s wellbeing is extremely important to us. Please contact our Customer Support Team at 888-678-4631 so we can discuss this in more detail.”