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Product & services pricing
0.00/5
Chance of future purchase:
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Shipping & packaging:
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Customer service:
0.00/5
Return/Replacement policy:
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1/5

2002-03-27

"I ordered an Asus P4S333 motherboard with Intel processor and DDR ram (assembled).We had great difficulty placing the order. I had to change my credit card but I had to guess this was the problem because all the Web site gave was a cryptic error message and no one answered the phone.
Then the package arrived late at my forwarding address.
The packaging was a disaster with no warning labelling and totally inadequate cushioning so the box was squashed and the motherboard bent see pictures at
http://www.geocities.com/kerithfoster/index.html

The Asus survived but I won't give TC Computers another try.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2002-03-14

"I made five orders from TC, all five were quick to come. although when the radeon all in wonder card turned out to be bad, i'm getting the runaround on the return. i just spoke with "sam" on their customer help line and was told the new card would need to be recharged to my account--and he didn't know where i could send it back too. i was told to call tech support--tech support said to call cust service. Stay away from this company, i wish i would have found this site before i ordered from them!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

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