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Verified
1/5

2003-11-24

"Do not buy from this retailer! They are nothing but a scam.

I purchased one of their pump tanks on 11/9/03. The next day their site disappeared. It is now 11/24/03 and I still have not received my product. I have attempted to reach them via email and phone for 2 weeks and have not received a single reply.

I wish I would have read trhe reviews here at resellerratings before I made my purchase. All the negative reviews are right on the money and I firmly believe that any good reviews posted here were posted by SysFX themselves.

It's companies like this that give "online shopping" a bad name.

You have been warned
"

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1/5

2003-09-14

"The products I got from this place were crap! Obviously they haven't learned much in their "over 3 years of experience", because this stuff looks and performs like, well, crap. The baseplate on the cpu block was so concave it barely made contact with the cpu die, and the pump tank leaked around the fittings. These people that posted comments saying they were very satisfied must have dealt with another company, or their affiliated with sysfx(funny how they all have nearly the exact same writing style and structure, hmmm... I wonder). People don't waste your hard earned money on this mickey mouse B.S., go to dangerden or dtek and get some real watercooling equipment. "

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5/5

2003-08-10

"Excellent quality on parts, no troubles. Keeps system temperatures down very well, even under high load. I am impressed with how well the stuff works. Turn around time may be a little slow, but for the quality that is returned, all is good..."

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Customer service being easy to reach
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5/5

2003-06-20

"Ordered a dual 80mm Radiator. Recieved it via USPS 3 Days Later. Rad passes Pressure Test.

Excellent Service! Would definately buy from again. This vender is one of the few that carry specialty sized PC watercooling gear.
"

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Is consumer focused
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Is trustworthy
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall web site
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5/5

2003-06-13

"Ordered by phone, confirmed that items was in stock, and recieved within 5 days.

Radiator fit in the front of may case, without cutting. Tempertures are very nice, 38-40 C under load.

Will order again from sysfx
"

Detailed Review Benchmark + -
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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
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Resolving problems
Being knowledgeable
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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hkb
1/5

2003-05-14

"This has to be a flagrant ripoff. Quick to bill, they answer emails so you won't call your cc company early and they seem to be a scam.

There is one review of their products, but from what I've found, the review site and the SysFX people are related in some way.

My complaint was in before they knew what was happening. And thanks to Resellers Ratings, what I suspected turned out to prove true. This is still pending with the cc company but it can't be denied.

If they had the products advertised on their site they'd be booming. But it's evident they do not. And personally, if they're gona rip people off, they'd better find another way as they stink at this.

STAY AWAY if you like your money!!! There's only one reason you'd be at this site and you don't deserve to be ripped off. This is turning out to be fact not assumption.
"

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Being updated on the exact date the delivery was sent
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Delivering products on-time
Ease of checking delivery status
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Delivering products damage free
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
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Web site reliability

1/5

2002-12-23

"Avoid this place like the plague!! They did a real good job of billing my credit card, and that's about it. I have never recieved my merchandise, and don't bother trying to contact them, they don't return calls or emails. I'm starting to think this is some kind of scam as well, and have already begun taking legal action against them.

****Edit****

After 7 weeks, SysFx finally sent me my order. No suprise it was one week after I desputed the charges with my credit card company. The products are pretty nice, and they have reasonable prices. It is unfortunate however, the way they handle their customer service. It took 7 weeks to get an order that should have been here in 7 days, not exactly reassuring, especially when you can't get in contact with anyone (which I still haven't to this day). Hopefully this company will get their act together.

**Edit
Everything I recieved from this company was defective, and nearly ruined my computer! Good luck getting ahold of someone to get a replacement, you'll have better luck contacting god!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
N/A
Resolving problems
Being easy to reach
Making decisions on their own
N/A
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2002-12-22

"They never sent my order, but they did manage to bill my credit card. Forget calling during the business hours you'll just get the message service saying they'll return your call. They never do. I think they are a scam business and I'm pursuing legal actions against them. Stay Away!!!! These people are flakey. The invoice number I included is just my I.P. address. They put a huge string of numbers after your I.P. and use that as your invoice number, I didn't want to put in the rest of the numbers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall technical support
Being knowledgeable
N/A
Being easy to reach
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use