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Verified
1/5

2010-09-03

"This company is dishonest. I made a mistake on my original order. I was unable to contact them because their messaging system seemed to have malfunctioned. They claimed they never received any messages from me. The problems with communication and their lack of accountability is pertinent because I could have resolved the problem without all of the stress had I been able to reach them the same day as I had placed the original order. Since I could not discuss the issues with anyone, I felt I had no recourse but to write comments about my experience directly on the "return authorization form". They delayed sending my exchange for 15 days and then BLAMED ME FOR THE DELAY! They attempted to punish me for writing on the return authorization form. I had to contact the Better Business Bureau of Houston in order to get my exchange sent out to me. Over the course of weeks I tried to contact them. I sent emails, called on the phone, and tried to access their online live chat. They "claimed" that they never got ANY of these messages! When I was finally able to contact a service rep, this person denied that I had tried to contact them. She refused to answer my questions in regards to the communication issues. She stonewalled me. Communication matters. Treating the customer with respect matters. Do NOT do business with this company. It's not worth the risk. If there is a problem, you will have great difficulty getting in touch with them to resolve it. They were horrible from the service reps all the way up through management levels. They never even once acknowledged their failures at communication. It took 45 days to finally get my second exchange. And they lied about that, too. They said that their policy states that you can only exchange one time; there is no such statement on their policy page! They held my exchange long enough that the first exchange arrived almost 30 days from the original order date; you have 30 days to exchange an item. The second exchange had an odor to it. They are just not a reputable company. Buyers Beware!!!!"

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Verified
5/5

2009-08-18

"I love SwimsuitDiscounters.com. I discovered them about two years ago, and I've purchased all my swimming gear from them ever since. They have the best prices online and very reasonable shipping charges. Their customer service and products are excellent. I'm a repeat customer and I'll continue to be one long in the future!"

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Verified
5/5

2008-12-10

"Normally I'm very reluctant to order from an online company that doesn't have any "history" or any reviews posted however I took a chance on ordering a swimsuit because this vendor was the ONLY store that carried the suit I wanted. As it turns out, Swimsuit Discounters were fabulous. They shipped the item immediately and the shipping fee was more than fair. I'd recommend this company for those looking for Tyr and Speedo suits. Very pleased!"

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