"I came upon an experience where I was unable to print using my toner cartridge. SwiftInk Support Hero to the rescue.
He was patient, while I followed the instructions he gave me to reset my printer.
Now everything is operating better than before.
My hat's off to Swift Ink. Thank you"

"My HP printer would not recognize the new Swiftink cartridge; I called the SI help line, fully expecting that the problem would not be solved and WOW!! was I amazed!!

The young man that answered the call helped me immediately with an update to the HP software, and I was up and printing in no time!

Great work SwiftInk!! I'm sold!

Casey Powell"

"Easy ordering Experience and excellent product. Excellent Customer service with quick response when I had a question and needed advice. Happy Customer!"

"I having been purchasing from Swift Ink for the past couple of years. Recently, I had an issue with colors not printing properly. I spoke with Mark at Swift Ink to troubleshoot the issue. I did not expect his willingness to try several things over a week to try and correct the problem. I was expecting at any moment for him to tell me there is an issue with the printer and that it needs to be taken in for service/repair. He did not pass the buck. Thanks again Swift Ink. "

"In the past I've purchased refill ink products and all I got for my trouble was black pants. This order was pristine, in great shape, the cartridge sis a great job and the fee was reasonable, What else can you ask for?"

"Mark
Was so kind and patient with me during a recent call. He not only tried via emails and follow up calls to make sure that the troubleshooting that needed to be done to my printer worked...that he also held my hand thru it over the call for the 4th call today. All his suggestions and great attitude turned my horrible experience of wanting to throw my printer in the trash....he talked me thru it all calmly and professionally and saved me and the printer from a very bad day.
I have been a long standing customer of Swift Ink and will continue to recommend them and their great customer service is a true testimonial to the great training and first class people working for them!
5 stars!!! Very happy customer and five 5 to Mark!!!"

"I noticed my Epson printer all of a sudden showed empty cartridges after putting non Epson ink in the printer and was not able to use the printer at all - Before I even knew what the problem was because I ordered from Swift Ink I got a email from them about my new printer and how to keep Epson from "spying" on me because I didn't use there ink.
I have been purchasing ink from Swift Ink for many years and will be purchasing from them for many more"

"Every bit as good as Epson originals. I've been using these for years and I can't remember any problems.Great company to buy from, I know I will continue to purchase their cartridges. Good price and quality, great customer service."

"I have been using Swift In's re-manufactured ink cartridges for the Epson Sure Color P600 for the last two years. The ink has worked perfectly in the printer and I have had no cartridge failures."

"I’m so grateful for having found Swift Ink as it has allowed me to save several dollars on ink. The product is great if not better than the name brands. No bleeding and lasts longer in my case.

Staff is extremely pleasant and helpful and payment and delivery is a snap.

Thanks Swift Ink."

"When I got my new Canon laser printer, I was curious how it would compare with my previously owned Canon inkjet printer. Well, I am pleased to say it performs much better - cleaner print, more rapid printing, etc. I ordered my first Swiftink cartridge and it is great!"

"Bought full set of cartridges and followed their instructions to disable firmware updates when I got order confirmation. Set 1 of cartridges arrived and was not recognized. They told me this was a "new problem" and they'd send me an updated set of cartridges -- if I just pay shipping to return them. The next set of cartridges arrived and lo and behold, this time they are recognized, but the black cartridge will not print anything. I wasted hours of my time using the built in printhead clean functions and every other diagnostic -- no printing.

Finally I reached out to CS again, this time by chat, and I was almost immediately told the problem was my fault as I said the printer had been sitting a few weeks while I didn't have cartridges and that Epson printers were "extremely sensitive" and must be used very frequently. Why would that cause a problem? My printer has always sat here for weeks here and there while it was not in use. It's a home printer and not something we need often.

So, I told the rep that this was not a reasonable assumption based on my past usage habits of this printer and every other home printer I've owned. Then - this is what really makes me mad - he sent me a link to a very short text-only Epson support page with a few bullet points. One of them being "If you will not use the printer for more than two weeks, maintenance must be performed by a service engineer before and after this period. Contact Epson support." I protest again that this is not reasonable, he says but it's right there from Epson themself! And sends me a Youtube link with a video on some maintenance I should perform on the printer myself by taking things apart. If this is a routine part of printer maintenance for printers that don't get used for two weeks as he says, he should be able to provide me with a link to Epson's instructions on how to do this -- after all, I can't be the only person in the world who doesn't use their printer every day. So, I flip back to the Epson page... and that's when I see the URL more closely. The Epson printer model number that this page references is clearly in the URL, so of course I look up that printer...

This guy sent me a reference sheet for an obscure Epson dye sublimation printer which retails for nearly $30,000. CLEARLY, this has NOTHING to do with HOME INKJET PRINTERS.

So, in summary.

Sent me a set of junk cartridges.
Didn't answer my support email for 3 days until I followed up again.
Made me pay to send the junk cartridges back.
Sent me a second set of junk cartridges that didn't work for a different reason.
Lied and tried to deceive me by providing irrelevant documentation for a $30,000 industrial Epson printer.
When I confronted him on this, he refused to acknowledge my chat.
Said a refund would be issued, but I don't have one.

It is NOT worth the frustration and time to save a few bucks on these cartridges. Further, I can't believe you treat customers this way, actively trying to deceive them. Your company is a disgrace and your product is junk.

I will never buy anything but OEM cartridges ever again, LESSON LEARNED."

"Ink ran out on just a few prints at Low Ink Setting. Less than 1 month use. Not exactly a bargain of any kind. You get for the cheap product you paid for."

"My hardwood floor is now stained forever, my shirt has to be thrown away and my hands took four washings to get the ink off after your cartridges exploded as soon as I took the orange lid off. I DO NOT BELIEVE any of these reviews are legitimate! How can they be? I bought two cartridges from you and both did the same exact thing! You are literally stealing from people! All of these other reviews ARE NOT TRUE - and you know it!"

"I bought a batch of ink from them. A cartridge did not work upon putting it in, I emailed them and received a response right away. The next email was a replacement email. I am beyond happy with their customer service. "