"I ordered a Edge Sonar Neptune bow and an AMS retriever Pro Tour Series Reel. I only received the Bow. Tried to contact them 2 times by email with no response. There is no phone number, so no way to speak to them."
"Great service, great price. Was very please w product selection and when product arrived it was in perfect shape just as I ordered w good packaging. Arrived very quickly. Will shop here again"
"Great service, great prices, and fast shipping. I was looking for a blind I couldn't find anywhere and these guys had it and shipped it the same day I ordered. I'll be doing all my orders through them now. AAA++++++"
"Very dissatisfied.
1) BE AWARE - HIDDEN FOREIGN TRANSACTION FEE.
I bought it with my BOA credit card, US, and got charged foreign transaction fee.
2) Seller doesn't have a phone # for customer support. So the only way you can get in touch with them - email.
3) They sent me a totally different item then what I've ordered - different brand, cheaper product.
4) It took them about a week to ship it out.
Won't be dealing with them again. "
"Be very careful when shopping on this website. They have pictures of products that are not accurate (deceiving) and wont provide a phone number for customer service. When after a week I did not receive my product, I sent them an email- they stated that it would be another 2 weeks to get what I ordered but I could upgrade for immediate delivery. I would not recommend shopping here."
"I received my arrow rest and broad heads 3 weeks ago and i must say its exactly what i was looking for. Despite the problems getting here, they did issue me a 10% discount on future purchases to reimburse me for my troubles and apologized for the inconvenience. "
"I can't say enough good about these guys!! I never heard of them before and just found them. I got answers to emails within a couple hours everytime and they did everything they could to get me my product as fast as possible even when it was not available. I'm ordering from them again for sure. I give them A++"
"First thing is that I got charged for $8.50 fee for US debit card (Bank of America) because they bill you from WINNIPEG, MB in Canada. Not a big deal, just fui, have no idea is it bank-specific or general.
I was hoping to buy Ragim/G&H Fox Custom longbow from Supreme Archery. I placed the order, got charged, got a receipt so it seemed alright. After a week of silence I wrote to customer support asking when should I expect the bow, since they claim 6-10 days shipping. Only THEN I was told that the bow is on backorder and it should (no guarantee) arrive in a week (so it's two weeks already BEFORE shipping) and then, if it arrives, it will be shipped. That was an unpleasant surprise and since they had no similar bow to which I could upgrade, I canceled the order.
From positive side I must point out that email responses arrive in a day (average), which I consider pretty good. Also there were absolutely no problems with canceling and refund (though it took a week or so for money to arrive to the account).
Summary:
Pros:
Great prices.
Good support, friendly and to the point.
No problem with refund and cancelation.
Cons:
International transaction fee for debit cards.
Backorder items are not listed on website and you got no notification on backordered items.
Website is not friendly - it took me hours to choose the arrows. It's ok to buy one thing you know you need, but to pick something from 10-20 pages of stuff is a pain."
"Great company to order from. We ordered our son a bow that was on back order but with great commuication from them providing us with updates we knew we chose the right company. Many companies do not do this- its just order placed- backorder- weeks go by and than you see your money has been refunded with no communication. With Supreme Archery you got great service and fast responses! I would order from them again and highly reccomend them to others."
"I ordered arrow shafts through here and they were out of stock, but they upgraded my arrows at no charge. Communications were very accurate and prompt. I will certainly do business with them again."
"I ordered two items from Supreme Archery. Arizona Fletching Jigs. They had some issues getting the items in from their supplier that slowed down the delivery process. HOWEVER......every email I sent asking about the status was responded to quickly and pleasantly...It was like talking to my local Outfitter in email form......anyone who's dealt with online purchases knows that you don't always get great service when things go wrong. Overall it was a very pleasant transaction. Even with the shipping glitch, I'd surely do business with Supreme Archery again, and would highly recommend them to friends and family. "
"I recently ordered my sights and stabilizer from them. Everyone else was out of stock. They had them in stock and my whole order with shipping and everything was about 30 dollars cheaper than everyone else. I would recommend using them. "
"Very good to deal with, good prices, and I love the $7 shipping on any order size! 12 Huge targets shipped for $7... Can't go wrong with that!
I'll use them again and I'd recommend them "
"Great prices! Good shipping charges.
I WILL DEFINITELY USE YOU AGAIN!!
Suggestions:
Add 'Order Processing Time'
Add 'Ship Date' to your order tracking page
Add shippig method to tracking page
Add tracking number to tracking page"
"100% Happy! Just found them, seems like they have the best prices online. My order shipped the same day I placed it, and it was at my doorstep 2 days later!! I'll be a repeat customer for sure."