"I've purchased a tunic from Sundance and when it got here the color was not as vivid as the one showed on the website. I wrote a review questioning the fact that all the reviews I had read were praising the item and alerting other consumers for the color difference. My review was censored and not published because, according to them, it did not meet their review guidelines, meaning it was a NEGATIVE review. Now I know why such expensive and low quality problems have such great reviews..."
"Our order included a snow globe. It arrived frozen solid. There are multiple warnings on the globe to not allow it to get extremely warm or cold. After 10 hours the globe melted, but now contained a large air bubble.
I contacted customer service and was told to return the item for an exchange using their label. I asked about the directions that say we will be charged shipping if we use their label. She said yes we would be. I asked if she was serious we would be charged return shipping on an exchange of a product that is defective and she said yes because it has to be insured. When I said that was absolutely ridiculous she said as a one time courtesy they would waive the charge this time. Wow, how generous.
We are now returning the rest of the items ordered from them. They can charge us the return shipping. Unfortunately they are the only ones with this snow globe so we are doing an exchange on that.
Their customer service agent couldn't have cared less that the globe was frozen & damaged. They win on charging us return shipping on the rest of the order, but they lost a sale & we will certainly never do business with them again.
"
"I had to return a ring I purchased for my wife from Sundance for poor fit. I shipped the returned ring on March the 13th using the return label which is for 2nd day FedEx. I called today April 10th and the customer service associate said they received the ring but had not completed the refund. I said wow! that's rather slow and she said "it takes 2-3 weeks to issue a refund - it's not quite complete yet."
Yikes! It's been almost a month now - that's ridiculously slow!
They didn't have any problem taking my money out of my account the same day I placed the order. Why the month delay to return the money?
Also standard shipping charges of $12.95 to ship the tiny ring seems exorbitant - but I did agree to that when I placed the order so maybe I shouldn't complain. And to return the item I was charged an additional $7.95 shipping. So I will be out $20.90 on this $68 ring purchase that didn't work out for my wife.
I hope this helps you if you are considering purchasing from Sundance.
BenQ"