"It took a few days to ship I think because they had to order. Communication was excellent."
"So easy to re-order,and they arrived so quickly！"
"Excellent customer service. Answered pertinent questions. On time delivery of item and great prices. Looking fwd to purchase additional items."
"They will mail your online purchase to either a PO Box or your physical address. They also offer a discount when ordering online. My part arrived quickly and I was contacted by the parts department and asked if my address was correct. I will definitely order my parts from San Bernardino Subaru. "
"Parts Consultant, Jose Cadena was very helpful when I needed to order a replacement sensor for my 2010 Subaru Outback.
I did not hesitate to order a genuine Subaru replacement sensor and I received it within 2-days!
A great big Thank You to Jose and Subaru of San Bernardino "
"I somehow lost the lug wrench and the screwdriver tool in my spare tire compartment. I found the parts here and ordered them easily. A week after hitting purchase the parts were at my house. The payment options were far more than adequate."
"Sales: Eric (internet sales) and his partner (Mathew?) helped my wife and I to find a vehicle that met our needs, within our price range. They even did a dealer trade to bring in the one that included all of the features that we wanted. Finance also hooked us up with a sweet low interest rate. Excellent job all!
Service: Jim and his service team got our new car ready and double checked that the parts ordered matched what we wanted added, then set us up with a loaner while the parts were installed (about 5 hour job). Eric (from sales) helped schedule the service for us and initiated the parts order. This process could not have been easier.
Parts: We wanted a windshield sunscreen that would fit properly for this vehicle. Using a convenient link they sent to our email, I found the product that also met the need. Ordered product late that evening, which went out in less time than the email promised. USPS misrouted the package and probably charged more than UPS would have charged. USPS caused a three day delay. In hindsight, we should have probably driven to the dealership to pickup. Would be nice if Parts would provide multiple shipping options/providers/prices/ETAs. Otherwise, the product was not only a perfect fit, but it also came with a leatherette storage case to keep it in good condition, instead of some flimsy nylon bag. That was a nice surprise."
"from start to finish great way to get parts"
"I received the right part the first time. It fit perfectly,
and the price was $20.00 cheaper than my dealer here in Central NY. The shipping cost was a bit high. Priority mail would have been faster and less expensive"
"I had a little trouble in the beginning in ordering the part but once I figured out the problem it was easy and quick to Oder but the sipping to a little too long"