"Beware. How many people think they have bagged a bargain and then realise you will be done for extra tax at pick up? oh do not worry. You can send in a form and at their discretion you will get your tax back. I will not be holding my breath then."
"I just have one word... The perfume I got was fake... as fake as you can get it. All I can smell is the alcohol based diluent and very little of the original fragrance and they charged me full price as the original!! Ripoff!! Too high priced for a con product!!"
"Honestly I do not understand the negative reviews on this website.
I have never encountered any problems with them and I have ordered more than 30 times from their website. They ship on time and though the delivery takes almost a month sometimes (not sure who is to blame here...) it always arrives undamaged. As far as I can tell, all the products that I have received were genuine and relatively fresh (more than a year till expiration date).
So I will recommend strawberry to anyone who is willing to try.
P.S. My friends have been using this website for more than 4 years and are very happy with the quality of the produts... hope it helps :)"
"Good genuine product. Website could be better, but the prices are right. Shipping is for free this month (may). Always compare prices to local stores. That's a smart thing to do. Read the full dutch review at chinareview.nl/strawberrynet/"
"Their selections are great, quick and easy order with nice discounts but be aware of certain thing from my experience with them. It is almost a gamble, hit or miss shopping with them.
- Some items (eyeshadows and all perfumes I've purchased in the past) come without retail plastic shrink wrap as if it might appear to be opened
(I know this since I purchased a same item in Japan at department store. It came with shrink wrapped bland new. Not from StrawberryNet.)
- Return shipping is not covered and address is in Hong Kong
Their customer service response regards to non retail condition products was
The plastic wrap is applied by the retailers, normally to protect the items when they are on the shop display shelves. As we don"t have any shops, we don"t apply this wrapping ourselves and leave it up to the suppliers to decide.
OK so it is kind of less legit...? If you don't mind these aspects of online purchase then StrawberryNet would be a great place to shop.
Since their return address is in Hong Kong even thought they offered me return authorization, I think I'm not going to send the eyeshadow."
"Two days ago I bought a Memoir Man 3.4oz on their daily deals. At the time I made my order they still have them in stock.
Today for my suprise they sent me an email cancelling the order because they said they do not have it in stock. However when I entered their website, they still have in stock, they have more than 10 in stock, I tried to put 10 in the cart and went to the payment page.
Image proving that the product was avaliable:
[IMG]http://i57.tinypic.com/26075mw.png[/IMG]
I tried contact them explaining the case, they just answered that the units for the daily deals was over... However they didn't advised that there were a diferent stock for the daily deal...isn't it very convenient no?
I mentioned that I was going to make it public for everybody, after that I received an offer of BRL50, converting is somthing like U$20 to apologize... No, they will not buy my silence!
If you complain about that, they change the person responsable for your case and you need to explain all again."
"Can't believe how fast delivery is from StrawberryNet! I placed my order on the 8th of June and it was in my mailbox by 10am on the 12th of June. I was expecting it to take around about 10 days.
The product is exactly what I ordered and I thought the cost was reasonable and a lot cheaper to what they sell it for in my town.
I will definitely be purchasing from StrawberryNet in the future and will recommend it to friends.
Thank you for a fantastic purchase experience StrawberryNet!
Can't wait to order something else!"
"***** do not order from this online store.... Please see review below about security check after billing credit card.... same thing happened to me TWICE!!!!
"
"I stopped buying from there awhile back when I heard about a customer's report of fake MAC. I discovered Rock the Catwalk cosmetics from the US and am happier with them. They appear to be a small company but at least they respond to my emails. I decided to look up strawberry net again and am glad to read they are now back to selling authentic goods however the prices are much higher than I remembered them. And it seems they are having issues with customer service. Every time I want to research a new store I google "xyx store sucks". A lot of results came back for them so I decided to stay away. I will keep buying from the US for now"
"The prices are on the heavy side but it's ok because most of what they carry is hard to get in Russia. The shipping is dead slow (definitely not the same day nor same week shipping)but that's probably normal for Asia. They packed the items I ordered they ship exceptionally well though.
Also, ever since I placed my first order they keep sending me their ad messages (sometimes 3 or 4 per week) and there's no way to unsubscribe (tried several times, wrote to their customer support, etc.).
Not worth it.
P.S. StrawberryNet has finally stopped spamming me with their ads - this is definitely an improvement in communication and I am changing my initial feedback to reflect this. More stars added. :)"
"Fantastic store! Offers a wide selection of products at great prices. Shipping is reasonable.
Every order has been a pleasure. The products are shipped beautifully and arrive in time.
Customer Service is outstanding. You are informed throughout the order process. They offer a loyalty programme too."
"After I placed an online order they charged my credit card and put my order on hold "for security check". All my attempts to contact them are ignored, the toll free international number does not answer. DO NOT ORDER FROM STRAWBERRYNET!!!"
"I stumble upon strawberrynet a few months ago, since then I have shopped with them many times.
They have one of the quickest shipping service's going around & not to mention Fantastic prices.
"
"I order my makeup from Strawberry.net for the good prices on products and excellent customer service. I highly recommend it to anyone."
"i just bought 1 item here & it cost cheaper than other websites i cld found at tht time. i got free shipping, however the shipping tks around 2 wks to arrive at my place, so it's real slow on the shipment. the rest is fine, item is as described."