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Verified
5/5

2004-01-06

"I bought Haicom CF GPS from them. It is the lowest price available and a lot cheaper than buygpsnow. I got the product in 4 days. I paid with paypal. As they paypal verified merchant and have a lot of customers, I think they are trust worthy. "

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Pricing of products and services
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Likelihood of customers making future purchases
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Overall product shipping and delivery process

Verified
5/5

2003-12-20

"I had excellent transaction with storagemedia.com. Received in 4 days. Best price I could find on the internet. Bought DLT4s.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
1/5

2003-12-17

"I placed an order for a compact flash GPS unit on Friday 12-12-2003. According to the FAQ's on their site, orders typically entering shipping within 1 to 3 hours. While I can understand that my order would probably not ship till Monday, I expected it to ship then. On Tuesday when my order still showed pending, I emailed inquiring about the order. Later that day, I received an email back, assuring me that my order would ship out today. Later on in the evening, I received a phone call from them advising me that the item that I ordered was not in stock, but they did have an upgraded model in stock that they could ship if I wanted to pay the extra amount. I refused and asked that the order be cancelled. The Customer service representative that I was talking with, Tun Tun, kept asking me to give him another day and he would try to find me one. I had to ask several times before he agreed to cancel the order. Stay away from this company, while I can't say for sure, it sure gives the appearance of "Bait & Switch". "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
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