"Quick in and out. No drama!"
"Loyalty is key. After a horrible experience at a local dealership with a difference make and model, I decided to call my buddy Jay Anthony at Stevenson-Hendrick Toyota Jacksonville. I took the long 3 hour drive to Jacksonville and he hooked me up with En and this amazing sweet ride. I'm so over the moon with her (the car) and experience with everyone at the lot! Thank you so much En and Jay! I'll make sure to send all my Toyota lovers to you!!"
"Waited over three hours just to see the finance person. Not a good experience by far. I will be going elsewhere for future purchases."
"I had ordered a part for my tundra only 48 hours ago… Then I got an email it was already in. The parts rep was very nice and very helpful and it is usually friendly every time I walk in to Toyota of Jacksonville."
"Jordan was great to work with throughout the process while I was looking for a new car. He kept me informed about vehicles coming to the dealership in a color I was interested in, and he worked to try to locate a vehicle with the specifications I wanted. Christian was great in financing. He made the process very simple and straightforward. He make it a very efficient and smooth transaction. "
"Ordered a new part for my truck, easy to use website. No issues with the part. Great service and fast shipping was included, definitely will use them again."
"I called the parts department on Thursday January 18 to price Toyota 0w20 oil. The guy that answered the phone told me it was $8.69 per quart. I got looking around online and saw I could order it online at a discount and pick it up at the dealership parts department, so I did. The next day I get an email from the dealership and they tell me they only have Toyota 0w20 oil in bulk containers they use in the service department. So I guess if I want to change the oil in my 2017 myself, I can’t buy Toyota oil for it from this dealership!!"
"I ordered two parts from this dealership. One of the parts evidently was not available. I am only assuming this because the other part arrived and my credit card company informed me of a credit in the amount of the other part. I have yet to receive any email from this dealer regarding this order and its partial fulfillment let alone the amount charged and if it now included a shipping charge due to the other part not being available.
Let me explain how it should have been done due to a similar experience with another Toyota dealership. That dealership sent me an email explaining one of the parts in my order was currently unavailable and Toyota was being notified so future shoppers would be aware when attempting to purchase it. They also asked how they should proceed with the order allowing me the option to cancel it or proceed with the part they did have in stock. Additionally, they assured me my partial order would still be shipped for free even though the order now did not reach the $75 threshold because one of the parts was unavailable.
THAT'S how it's done and I should have had the same experience with this dealership, but sadly did not. I hope in providing this feedback adjustments in processing partial orders and communications with their customers will improve."
"The product is as described and of superior quality. The website is easy to use and intuitive which made the ordering process a breeze. I have purchased items here in the past and the experience has always been great. There was no wait time for my items and was notified by email when they were ready for pickup. I highly recommend and will definitely use them in the future. Thanks for the great service."
"I've ordered items several times. Orders always accurate, competitive prices."